Bhoomika Agrawal
Dubai,UAE
Summary
Professional -Dependable- Reliable
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
EXPERTISE
O2C | Customer Support & Claims | SAP | Oracle | Salesforce | End to End Shipment Lifecycle | Key Account Management | 3PL | Coordination with sales, Transport, Planning and supply chain team | Order Management | Retail & E-Commerce | Optimizing service level | Key contact person for Customer Support, Inquiries & claims
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist - Supply Chain
Lipton Teas & Infusions (Ex-Unilever)
Dubai
2023.03 - Current
- Handled End to End O2C, Shipment execution for GCC region
- Learned Forecast Shipment planning and maintain of Stocks Inventory.
- Use of Multiple software tools - SAP Fiori, Kinaxis, SAP Cloud and advance excel.
- Identified potential problems and created solutions to mitigate risks associated with projects.
- Developed communication strategies to keep stakeholders informed of progress throughout the lifecycle of projects.
Client & Logistics Coordinator - Operations
Philip Morris International
Stockholm
2022.09 - 2022.12
- Responsible for the timely execution of Order process for assigned customers using SAP
- To be the first point of contact to the assigned customer Whilst coordinating the internal network of Performance Formulations functions/departments.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Liaised between customers and management to ensure smooth operations delivery.
Client Risk Analyst/Account Manager
Unified Credit Solutions DMCC
Dubai
2020.01 - 2022.08
- Use of software programs, including Advance Excel, and complete extensive research to evaluate business risk decisions.
- Responsibilities including analyzing credit data and financial information of companies that are applying for credit or loans.
- Prepared variety of different written communications, reports and documents
- Conducted presentations to upper management and executive teams for loan recommendations.
Customer Service & Admin Support
Etisalat
Dubai
2018.12 - 2019.07
Customer Service / Billing & Retention Officer
Convergys Pvt Ltd
Thane
2016.04 - 2018.10
Education
S.V.M College of Science Arts & Commerce
Mumbai, India2018-05
Skills
- Advanced computer proficiency
- International markets understanding
- Persuasive communication expertise
- Building Customer Relationships and Loyalty
- Reliable and Responsible
Additional Information
Spouse Dependent Visa
Certification
- Customer Service Leadership
- Customer Service: Managing Customer Expectations
- Data Analytics for Business Professionals
Timeline
Customer Service Specialist - Supply Chain
Lipton Teas & Infusions (Ex-Unilever)
2023.03 - Current
Client & Logistics Coordinator - Operations
Philip Morris International
2022.09 - 2022.12
Client Risk Analyst/Account Manager
Unified Credit Solutions DMCC
2020.01 - 2022.08
Customer Service & Admin Support
Etisalat
2018.12 - 2019.07
Customer Service / Billing & Retention Officer
Convergys Pvt Ltd
2016.04 - 2018.10
S.V.M College of Science Arts & Commerce
- Customer Service Leadership
- Customer Service: Managing Customer Expectations
- Data Analytics for Business Professionals
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