Bhupendra Masih
Abu Dhabi
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Yas Acres Golf & Country Club, Aldar Hospitality
10.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant Senior Supervisor
Moksh, Michelin Star Guide , Conrad Hotel
12.2021 - 10.2022
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
Assistant Restaurant Manager
Kishore Hospitality
11.2021 - 12.2021
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant Restaurant Manager
Duckling Hospitality
07.2021 - 11.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 35 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
Restaurant Supervisor
Wine Connection, Wine Trade Asia Pte Ltd
09.2020 - 05.2021
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
F&B Associate /Bartender
Vegabond Club, Marriott
11.2019 - 09.2020
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Banquet Server
Fullerton Hotel
06.2019 - 11.2019
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Management Trainee
Mughal Mahal Restaurant
01.2019 - 06.2019
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
Diploma - Hospitality Administration And Management
Dimensions International College
Singapore06.2019
Bachelor of Science - Information Technology
Punjab Technical University
Punjab, India11.2015
Skills
- Restaurant Policies and Procedures
- Team Coordination
- Hospitality Management
- Guest Satisfaction
- Staff Supervision
- Bar Operations
- Health and Safety Standards
Certification
- Essential Food Safety Training - April 2023
Timeline
Restaurant Supervisor
Yas Acres Golf & Country Club, Aldar Hospitality
10.2022 - Current
Restaurant Senior Supervisor
Moksh, Michelin Star Guide , Conrad Hotel
12.2021 - 10.2022
Assistant Restaurant Manager
Kishore Hospitality
11.2021 - 12.2021
Assistant Restaurant Manager
Duckling Hospitality
07.2021 - 11.2021
Restaurant Supervisor
Wine Connection, Wine Trade Asia Pte Ltd
09.2020 - 05.2021
F&B Associate /Bartender
Vegabond Club, Marriott
11.2019 - 09.2020
Banquet Server
Fullerton Hotel
06.2019 - 11.2019
Management Trainee
Mughal Mahal Restaurant
01.2019 - 06.2019
Diploma - Hospitality Administration And Management
Dimensions International College
Bachelor of Science - Information Technology
Punjab Technical University
- Essential Food Safety Training - April 2023
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