Bhushan Prasad PV

Project Description: Provide Meditech Application Build, Enhancement and Support to end user including supporting applications like RIS/PACS, Form Fast, SMS Application and LIS Data Management systems like BD Epicenter and Cobas IT 1000.
 Major Projects undertaken: New Clinic Setup
Working as a Liason between different teams like Clinical Informatics, Application, Infrastructure to prepare the system ready for Go-Live for a multi-disciplinary clinic.
 Major Projects undertaken: eAuthorization Integration
Integration of Meditech with Dubai health Post office (DHPO) for requesting approval for Procedures, Services and Consumables for Inpatient, ER, Day-Case and Inpatients
 Major Projects undertaken: eRx Integration
Integration of MEDITECH with Dubai health Post office (DHPO) for requesting approval from Payers for Outpatient and Discharge medication
eRx project is split into 3 phases
1. Physician Submission
2. Pharmacy Dispensing
3. Pharmacy Manual submission and eRx Waitlist
 Major Projects undertaken: DRG Implementation
Implementation of Inpatient and Day Case DRG.

 General Roles & Responsibility:
• Supporting end user with solving any issues within Meditech Application. Analyze the issue, identify the problem, provide workaround if available, troubleshoot the issue; Fix the issue by prioritizing based on urgency and impact. Follow escalation process based on technical and/or functional issue. Document all Issues, Request and Project in Issue tracking tool.
• Co-ordinate with Clinical informatics team to assist in solving issues, help build dictionaries, build workflows, create testing notes, escalate issue to Vendor, testing changes and enhancements.
• Undertake request to develop reports from end users which includes data collection, build and test report, user testing and user acceptance signoff.
• Provide inputs to clinical, ancillary and financial team with application optimization and enhancement opportunity by reviewing current process.

• Project Description: The technology solutions available from the MEDITECH Application Management are designed to optimize and extend the value of MEDITECH system throughout its lifetime. By incorporating the optimum balance of reliability, performance, scalability, and cost, we ensure that you achieve the maximum value of your MEDITECH system today and your long-term strategic goals for the future.
  Roles & Responsibility:
  • Working with the end customer to resolve any issues related to Meditech application. Troubleshooting the issues includes taking calls and e-mail communication. All the issues are documented in the ITMS tool like Remedy. Preparing lesson learned documents for future references.
  • Sound Knowledge on Medical coding like ICD9, ICD10, CPT and DRG codes.
  • Worked with customers for creating users/deactivating users, modifying menu/access, creating new profiles based on roles, Meditech password reset and E-sign ability.
  • Provided 18/7 support on monthly rotational basis on majority of the Clinical, Administrative and Financial modules in Meditech. The support also included handling technical issues like Printer issues, Application server issues and Background Job servers.
  • Actively participated in Meditech downtime and Validation during System upgrades/Server patches and Optional patches.
  • Interacting with other team like Desktop, Network, Server and Integration team to troubleshoot and resolve major issues affecting the customers and patient care.

• Clients: Stellaris Health Network, Regional Medical Center, Meditech Solution Group focus on providing end to end Meditech Healthcare Information System support to Clients which includes Implementation, Support and Maintenance projects
• Meditech Solutions Group provides skilled Meditech resources for 24/7 support with a dedicated Service Desk for continued support
• Roles & Responsibility:
• Worked on Incidents tickets that were reported by end users based on the priority and urgency of the issue
• Worked on Request for Creating/Deactivating and modifying user access
• Worked on Application testing and Go-Live support
• Provided 24/7 support on monthly rotational basis on majority of the Clinical, Administrative and Financial modules in Meditech
• The support also included handling technical issues like Printer issues, Application server issues and Background Job servers
• Worked with Meditech.Inc for Meditech related issues, Meditech upgrade and DTS related issues
• Monitoring and troubleshooting Alerts and Background jobs related issues,
• Interacting with other team like Desktop, Network, Server and Integration team to troubleshoot and resolve major issues affecting the customers and patient care.