Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic
BIANCA KRISTINA QUIZON

BIANCA KRISTINA QUIZON

Sharjah,UAE

Summary

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

16
16
years of professional experience

Work history

Operations manager / Sales

UFC GYM ME
MIRDIF BRANCH, UAE
03.2022 - Current
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Reduced costs and improved operations by analyzing processes and customer feedback.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Operations assistant

Fitnesstime Ladies Center Sharjah
Sharjah, UAE
01.2020 - 02.2022
  • Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
  • Wrote business correspondence and technical letters.
  • Organised master calendar of appointments, operational targets and projects.
  • Sourced and ordered office supplies within allocated budget.
  • Screened incoming phone calls and relayed detailed messages.


Owner/Operator

ExpressPay Franchise
MUNTINLUPA, Philippines
11.2017 - 01.2020
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Managed payroll by tracking employee hours and entitlements.
  • Established and maintained valuable industry networks and contacts.
  • Directed business growth through robust business planning.

Fitness Instructor

Fitness First Ladies Club UAE
Al Ain City, UAE
07.2017 - 04.2019
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Maintained spotlessly clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
  • Ensured classes ran exactly to schedule, enabling smooth-running gym timetable.
  • Explained exercises clearly to help clients move safely with maximum effort and results.

Senior Front of House Receptionist

Fitness First Ladies Club UAE
Al Ain City, UAE
11.2014 - 05.2017
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Supported sales and marketing teams, including lead and campaign list building.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Maintained reception area stock of important forms and brochures.

Head Customer Service Representative

Commission on Election (COMELEC)
MUNTINLUPA, Philippines
07.2012 - 09.2014
  • Maintained excellent client satisfaction by providing in-depth support
  • Handled in-person, email and mailed correspondence.
  • Listened actively to offer accurate information and best solution to their needs.
  • Obtained feedback from customers to improve service experience.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Administrative Assistant

Office of Rep. Rufino Ruffy Biazon
MUNTINLUPA, Philippines
04.2010 - 05.2012
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Maintained reception area in orderly manner to provide visitors with positive first impression of company.
  • Increased customer satisfaction by greeting visitors promptly and professionally.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Organized tasks by level of urgency and importance to make best of use time and resources.

Sales Representative

Mazda Automobile Phil.
Muntinlupa, Philippines
04.2009 - 02.2010
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Completed customer searches to generate new leads.
  • Used consultative sales approach to understand and meet customer needs.
  • Managed business development initiatives by developing impactful customer relationships and executing benefit-orientated presentations to increase revenue.

Education

Master of Science - Criminal Law

Pamantasan ng Lungsod ng Muntinlupa
MUNTINLUPA
03.2013

Bachelor of Science - Criminology

Pamansatan ng Lungsod ng Muntinlupa
MUNTINLUPA
04.2012

Skills

  • Group and individual instruction
  • Leadership skills
  • Exceptional literacy and numeracy
  • Deadline driven
  • Database administration
  • Program management
  • Well-organized
  • Inventory control
  • Operational support

Accomplishments

  • Supervised team staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Achieved 100% Revenue by completing the target Sales with accuracy and efficiency.

Languages

tagalog
Native language
English
Advanced
C1
Arabic
Elementary
A2

Timeline

Operations manager / Sales

UFC GYM ME
03.2022 - Current

Operations assistant

Fitnesstime Ladies Center Sharjah
01.2020 - 02.2022

Owner/Operator

ExpressPay Franchise
11.2017 - 01.2020

Fitness Instructor

Fitness First Ladies Club UAE
07.2017 - 04.2019

Senior Front of House Receptionist

Fitness First Ladies Club UAE
11.2014 - 05.2017

Head Customer Service Representative

Commission on Election (COMELEC)
07.2012 - 09.2014

Administrative Assistant

Office of Rep. Rufino Ruffy Biazon
04.2010 - 05.2012

Sales Representative

Mazda Automobile Phil.
04.2009 - 02.2010

Master of Science - Criminal Law

Pamantasan ng Lungsod ng Muntinlupa

Bachelor of Science - Criminology

Pamansatan ng Lungsod ng Muntinlupa
BIANCA KRISTINA QUIZON