BIANCA KRISTINA QUIZON
Sharjah,UAE
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
16
16
years of professional experience
Work history
Operations manager / Sales
UFC GYM ME
MIRDIF BRANCH, UAE
03.2022 - Current
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Operations assistant
Fitnesstime Ladies Center Sharjah
Sharjah, UAE
01.2020 - 02.2022
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Wrote business correspondence and technical letters.
- Organised master calendar of appointments, operational targets and projects.
- Sourced and ordered office supplies within allocated budget.
- Screened incoming phone calls and relayed detailed messages.
Owner/Operator
ExpressPay Franchise
MUNTINLUPA, Philippines
11.2017 - 01.2020
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Managed payroll by tracking employee hours and entitlements.
- Established and maintained valuable industry networks and contacts.
- Directed business growth through robust business planning.
Fitness Instructor
Fitness First Ladies Club UAE
Al Ain City, UAE
07.2017 - 04.2019
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Maintained spotlessly clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
- Ensured classes ran exactly to schedule, enabling smooth-running gym timetable.
- Explained exercises clearly to help clients move safely with maximum effort and results.
Senior Front of House Receptionist
Fitness First Ladies Club UAE
Al Ain City, UAE
11.2014 - 05.2017
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Supported sales and marketing teams, including lead and campaign list building.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Maintained reception area stock of important forms and brochures.
Head Customer Service Representative
Commission on Election (COMELEC)
MUNTINLUPA, Philippines
07.2012 - 09.2014
- Maintained excellent client satisfaction by providing in-depth support
- Handled in-person, email and mailed correspondence.
- Listened actively to offer accurate information and best solution to their needs.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
Administrative Assistant
Office of Rep. Rufino Ruffy Biazon
MUNTINLUPA, Philippines
04.2010 - 05.2012
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Organized tasks by level of urgency and importance to make best of use time and resources.
Sales Representative
Mazda Automobile Phil.
Muntinlupa, Philippines
04.2009 - 02.2010
- Developed and delivered engaging sales presentations to convey product benefits.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Completed customer searches to generate new leads.
- Used consultative sales approach to understand and meet customer needs.
- Managed business development initiatives by developing impactful customer relationships and executing benefit-orientated presentations to increase revenue.
Education
Master of Science - Criminal Law
Pamantasan ng Lungsod ng Muntinlupa
MUNTINLUPA03.2013
Bachelor of Science - Criminology
Pamansatan ng Lungsod ng Muntinlupa
MUNTINLUPA04.2012
Skills
- Group and individual instruction
- Leadership skills
- Exceptional literacy and numeracy
- Deadline driven
- Database administration
- Program management
- Well-organized
- Inventory control
- Operational support
Accomplishments
- Supervised team staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Achieved 100% Revenue by completing the target Sales with accuracy and efficiency.
Languages
tagalog
Native language
English
Advanced
C1
Arabic
Elementary
A2
Timeline
Operations manager / Sales
UFC GYM ME
03.2022 - Current
Operations assistant
Fitnesstime Ladies Center Sharjah
01.2020 - 02.2022
Owner/Operator
ExpressPay Franchise
11.2017 - 01.2020
Fitness Instructor
Fitness First Ladies Club UAE
07.2017 - 04.2019
Senior Front of House Receptionist
Fitness First Ladies Club UAE
11.2014 - 05.2017
Head Customer Service Representative
Commission on Election (COMELEC)
07.2012 - 09.2014
Administrative Assistant
Office of Rep. Rufino Ruffy Biazon
04.2010 - 05.2012
Sales Representative
Mazda Automobile Phil.
04.2009 - 02.2010
Master of Science - Criminal Law
Pamantasan ng Lungsod ng Muntinlupa
Bachelor of Science - Criminology
Pamansatan ng Lungsod ng Muntinlupa
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