Bibek Pandey
Dubai
Summary
Dynamic and energetic candidate with working experience in a world-class five-star hotel. skilled in customer service, proficient in cash handling, POS systems and have confidence in dealing with a diverse set of customers. Passionate about providing exceptional service and building positive customer relationships.
Overview
3
3
years of professional experience
Work History
Host/Cashier
Atlantis, The Palm
2022.10 - Current
- Succsefully completed 40 hours of cross training as a front desk agent in front office department.
- Proactively welcome the guest
- Handles all guest interactions with the highest level of hospitality and professionalism
- Assists guests in all inquiries in connection with hotel services and hours of operation
- Resolves guest complaints and finds opportunities to recognize n and personalized the service
- Ensuring the team members and managers are fully aware of any relevant feedback from guests and other departments
- Handling the cash transaction and credit card transaction accurately
Front Desk Agent Internship
Hyatt Regency Kathmandu
2022.02 - 2022.09
- Enhanced guest satisfaction by efficiently managing the check-in and check-out process
- Room upselling
- Cashiering
- Telephone operator
- Concierge service
- Providing all the hotel service standards, offering personalized service by always assisting the guests as per their preferences
Education
Bachelor in Hotel Management - Hospitality
Quest International College
Nepal12.2023
Skills
- Excellent interpersonal skills and communication skills
- Customer Service oriented
- Team player
- Multitasking
- Opera PMS system
- Familiar with Vicas software
- Familiar with HotSOS
Training
- Cross Training in the front office department
- Forbes Training for guest check-in and check-out procedure
Timeline
Host/Cashier
Atlantis, The Palm
2022.10 - Current
Front Desk Agent Internship
Hyatt Regency Kathmandu
2022.02 - 2022.09
Bachelor in Hotel Management - Hospitality
Quest International College
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