Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
References
Work availability
Timeline
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Bibesh Thapa

Bibesh Thapa

Dubai,United Arab Emirates

Summary

As an accomplished Restaurant Head Waiter, I bring expertise in operations management, team leadership, and customer service excellence. My skills in streamlining processes and upholding high standards ensure a seamless dining experience, while my commitment to fostering a positive work environment enhances guest satisfaction and drives overall success.

Overview

3
3
years of professional experience
2019
2019
years of post-secondary education

Work history

Pre Opening Head Waiter

One&Only One Za'abeel
Dubai, United Arab Emirates
03.2024 - 11.2024
  • Delivering exceptional customer satisfaction through prompt and attentive service
  • Managed staff rota to ensure adequate coverage during peak hours.
  • Coordinated large party reservations to accommodate high-volume business periods.
  • Trained new staff members, promoting consistent service standards across the team.
  • Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
  • Managing cash handling procedures and generating Mod Reports with accuracy
  • Facilitating seamless team coordination for optimum efficiency
  • Possessing extensive knowledge of the Arabic menu to enhance guest experience
  • Overseeing inventory management and ordering processes to ensure smooth operations

Pre Opening Life Style Waiter

Marriott Resort Palm Jumeirah
Dubai, United Arab Emirates
04.2023 - 03.2024
  • Curated an exceptional dining atmosphere, enhancing guest experiences through meticulous attention to ambiance
  • Ensured secure and efficient processing of credit card transactions for seamless customer service
  • Executed comprehensive side work activities, including efficient cleaning and proactive restocking, to maintain operational excellence
  • Leveraged online platforms such as Trip Advisor to promote brand visibility and elevate customer engagement
  • Fostered loyalty by building and nurturing relationships with Marriott Bonvoy members, driving repeat business

Waiter

Jw Marriott Marquis Dubai
Dubai, United Arab Emirates
09.2021 - 04.2023
  • Enhanced guest satisfaction through exceptional service delivery
  • Achieved efficient order processing using advanced POS systems
  • Collaborated with team members to streamline service operations
  • Advised guests on wine pairings to elevate their dining experience
  • Handled payment transactions to guarantee asmooth customer checkout process.
  • Managed table settings for anoptimal dining experience.

Education

Bachelors Degree - Hotel Management

Nepal Academy of Tourism And Hotel Management

Intermediate - Accounting and Finance

New Horizon College

Skills

  • Microsoft Office package
  • Seven Rooms
  • MICROS OPERA POS
  • Payment processing softwares
  • Inventory Management System
  • Adobe (Photoshop, InDesign, Dreamweaver)
  • Wine and Beverage Knowledge
  • Floor plan layouts
  • Knowledge of different cuisines

Accomplishments

  • Employee of the Month, JW Marriott Marquis Dubai
  • Employee of the Month, Marriott Resort Palm Jumeirah Dubai
  • Trip Advisor Charmer of the Month, One&Only One Za'abeel Dubai

Languages

English

References

Rodan thing One&Only One Za'abeel (Assistant Manager) rodan.thing@oneandonlyonezaabeel.com 

Marriott Resort Palm Jumeirah (Assistant Manager)

  minto.dominic@marriotthotels.com

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Pre Opening Head Waiter

One&Only One Za'abeel
03.2024 - 11.2024

Pre Opening Life Style Waiter

Marriott Resort Palm Jumeirah
04.2023 - 03.2024

Waiter

Jw Marriott Marquis Dubai
09.2021 - 04.2023

Intermediate - Accounting and Finance

New Horizon College

Bachelors Degree - Hotel Management

Nepal Academy of Tourism And Hotel Management

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Bibesh Thapa