Bibin Kumar B.S
Dubai
Summary
Dynamic Soft Services Coordinator and BICSc Assessor at Berkeley Services Group, skilled in contract management and process improvement. Successfully enhanced service quality and client satisfaction through innovative solutions and effective training programs. Proven ability to lead teams and manage supplier relationships, ensuring compliance and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Soft Services Coordinator & BICSc Assessor
Berkeley Services Group
05.2014 - Current
- Understanding the importance of managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs.
- Ensure the contract is being delivered in a proper, cost-effective manner.
- Liaise with subcontractors and monitor their performance.
- Develop site-related SOPs based on the contract, and review them at frequent intervals.
- Review the KPIs and SLAs, and prepare action plans to meet them in an effective way.
- Responsible for induction training for newly joined staff.
- Identify the inefficiencies, and make recommendations for process development.
- Manage the quality of service by introducing innovation in liaison with top management.
- Compliance, Environmental, Health & Safety, and Risk Management.
- Planning all site events.
- Ensure the contract is being delivered in a cost-effective way for the client.
- Assign duties, inspect work, and investigate complaints regarding housekeeping services and equipment, and take corrective action.
- Make recommendations to improve service, ensure more efficient operation, and evaluate records for forecasting personnel requirements.
- Comply with company and statutory regulations relating to safe systems of work, health and safety, hygiene, cleanliness, fire, and COSHH.
- Responsible for departmental budgets in line with higher management.
- Client and customer retention, and satisfaction.
- Liaise with the purchasing officer for the purchase of services, suppliers, and equipment, and monitor the budget for the department.
- Conduct orientation training and in-service training for the cleaning supervisor to demonstrate household policies, work procedures, and maintenance of equipment.
Sr. Administrator & Trainer
Berkeley Services Group
07.2011 - 03.2014
- Company Overview: A Member of Kiuch Group International Group (Germany)
- Check Maximo updates daily and ensure that all planned activities are completed
- Update Helpdesk, maintenance service request in the Maximo
- Assist to update daily / monthly material consumption details in Maximo
- Record man-power and staff deployment details in accordance with contract specification
- Prepare monthly wages card for employees
- Record all accidents reports, investigation, outcomes and relevant measures to prevent re-occurrence
- Record details and prepare material requisitions for chemical, consumables, and equipment requirements
- Respond to all management request and any other duties assigned
- Liaise with equipment and chemical suppliers as required
- Follow up PRO issues (leave ticket, renewal of visa, labour card, passport, health card)
- Monitor staff holiday schedule and leave applications
- Prepare monthly reports and submit
- A Member of Kiuch Group International Group (Germany)
Education
Master - Business Administration, Human Resources & Marketing
University of Kerala
India01.2009
B.Com - Tourism and Hotel Management
University of Kerala
India01.2007
Skills
- MS office
- Contract management
- Training and development
- Process improvement
- Risk assessment
- Supplier coordination
- Client relationship management
- Project assistance
- Staff supervision
Certification
Certified BICSc Assessor
Integrated Management System (Lead Auditor - Internal)
Languages
- English
- Hindi
- Malayalam
Personal Information
- Passport Number: H7976204
- Date of Birth: 12/24/86
- Nationality: Indian
- Driving License: Valid UAE Driving license
- Marital Status: Married
- Visa Status: Employment Visa
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
- BICSc Accredited Training Member of the Year Award 2019 (International)
- Best Client, Contractor Partnership Award (2024) is awarded to Hotel - Berkeley Services, UAE LLC, 2024
- Innovation of the Year Award - British Institute of Cleaning Science 2024
Timeline
Soft Services Coordinator & BICSc Assessor
Berkeley Services Group
05.2014 - Current
Sr. Administrator & Trainer
Berkeley Services Group
07.2011 - 03.2014
Master - Business Administration, Human Resources & Marketing
University of Kerala
B.Com - Tourism and Hotel Management
University of Kerala
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