Bidyut Ranjan Dey
Dubai
Summary
Customer-focused and highly communicative professional with proven experience in handling inquiries, resolving issues, and delivering exceptional service. Skilled at building rapport with customers, understanding their needs, and providing clear, accurate information. Known for maintaining a positive attitude, active listening, and communicating confidently across diverse backgrounds. Adaptable, detail-oriented, and committed to ensuring a smooth and satisfying customer experience in every interaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Security Officer
Affordable Group of Company
2024 - Current
- Monitored security systems and alarms to ensure facility safety.
- Conducted regular patrols to prevent unauthorized access and identify potential hazards.
- Assisted in developing emergency response procedures for various scenarios.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service
Pearlstone
- Provided exceptional customer service, answering queries and offering recommendations.
- Implemented strategies to increase customer service satisfaction ratings.
- Delivered superior customer service and handles client requests.
- Promoted positive member relations through providing excellent customer service.
Customer Service visa consultant
Visa Expert
- Assisted clients in understanding visa requirements and application processes.
- Coordinated documentation collection for visa applications, ensuring compliance with regulations.
- Researched country-specific visa policies to provide accurate guidance to clients.
- Reviewed client applications for completeness and accuracy before submission.
Laboratory Technician
Thyrocare pvt.Ltd
- Conducted routine laboratory tests and procedures to ensure accurate results.
- Maintained laboratory equipment, ensuring proper functionality and cleanliness.
- Assisted in sample preparation and analysis, adhering to safety protocols.
- Documented test results and maintained detailed records for compliance purposes.
Education
Security Guard - BLS, FIRE SAFETY, POD, SIRA CERTIFICATION
Aman Security training center
Dubai, United Arab Emirates01.2025
Bachelor of Science - Clinical Laboratory Science
Harsha Group of Institution
Banglore, IndiaDiploma of Medical Laboratory -
Harsha Group of Institution
Bangalore, IndiaHigher Secondary - undefined
BDHS Secondary School
Tripura, IndiaSkills
- Ability to remain calm under pressure
- Written and verbal communication skills
- Energetic work ethic
- Physically fit and alert
- Basic first aid knowledge
- Fire safety
- Technical Skills (MS Word, Excel, PowerPoint)
- Report writing
- Relationship building and management
- Laboratory techniques
Certification
- Sira Security Guard Certification
- Basic Life Support
- Fire Safety Training
- Fitness Training Certification
- POD (People of Determination)
Languages
English
Hindi - Native
Bengali - Native
Timeline
Higher Secondary - undefined
BDHS Secondary School
Security Officer
Affordable Group of Company
2024 - Current
Customer Service
Pearlstone
Customer Service visa consultant
Visa Expert
Laboratory Technician
Thyrocare pvt.Ltd
Security Guard - BLS, FIRE SAFETY, POD, SIRA CERTIFICATION
Aman Security training center
Bachelor of Science - Clinical Laboratory Science
Harsha Group of Institution
Diploma of Medical Laboratory -
Harsha Group of Institution