BIGI SARA JACOB
Dubai,UAE
Summary
Detail-oriented Freight Forwarding & Operations Executive with over 5 years of experience in the shipping and logistics industry. Adept at managing end-to-end freight forwarding operations, including import/export documentation, customs clearance, and client relationship management. Proficient in coordinating ocean, air, and land freight, ensuring timely and cost-effective cargo movement. Highly skilled in leveraging technology, including Mirsal II, Dubai Trade, and Sharjah Customs, to streamline supply chain processes and enhance operational efficiency. A strategic problem-solver with a track record of optimizing logistics workflows, improving customer satisfaction, and ensuring regulatory compliance. Seeking to contribute expertise in freight coordination and customer service to a dynamic logistics environment.
Overview
9
9
years of professional experience
Work history
Pricing specialist
Navis Line Shipping LLC
Dubai
2025.05 - Current
- Maintain updated rate sheets and monitor market freight trends.
- Negotiate rates with main lines, NVOCCs, and overseas agents.
- Build strong relationships with carriers and overseas agents.
- Analyze shipment requirements (Incoterms, volume, weight, origin/destination) to provide accurate pricing.
- Analyze cost structures including freight, local charges, customs clearance, and documentation fees.
- Ensure pricing accuracy and target profit margins on all shipments.
- Prepare competitive freight quotations for both Import/Export Air and Sea shipments.
- Prepare and send competitive freight quotations directly to customers.
- Coordinate with sales team to support spot rates and contract rates.
- Respond promptly to customer inquiries regarding rates, transit times, and shipment options.
- Follow up on quotations to increase conversion and maintain strong customer relationships.
- Handle customer complaints or pricing disputes efficiently and maintain service satisfaction.
- Monitor ongoing shipments and provide timely and accurate status updates to customers.
- Prepare and issue final invoices for completed shipments, ensuring accuracy and compliance with agreed quotations.
Operations Executive
Arab Combined Shipping Services LLC
Dubai
2018.12 - 2025.04
- Manage freight forwarding operations, overseeing import and export shipments (sea, air, and land) for general, hazardous, and oversized cargo.
- Manage LCL and FCL shipment.
- Coordinate with shipping lines, freight forwarders, and clients to ensure smooth shipment processing and timely deliveries.
- Handle SI submission, customs clearance (Mirsal II, Sharjah Customs), VAT payments, and all related documentation.
- Process cross-stuffing and ship-shore-ship services for international clients.
- Oversee delivery order coordination via Dubai Trade and ODEX for Jebel Ali and Sharjah shipments.
- Apply for Certificates of Origin (Dubai Chamber) and Commercial Invoice attestation (MOFAIC).
- Assist clients with import code registration, free zone re-exports, and compliance with freight regulations.
Intern
Paramount Shipping & Freight Forwarding Company LLC
Dubai
2017.03 - 2017.04
- Assisted in freight forwarding documentation, client coordination, and agency networking.
Education
BA - English Language & Literature
CMS College
Kottayam, KeralaMBA - Shipping & Logistics
Indian Institute of Logistics
Chennai, Tamil NaduSkills
- Cost Analysis & Margin Calculation
- Strong Negotiation Skills
- Strong professional relationships with shipping lines, carriers, NVOCC's and Overseas agents
- Customs Clearance – Mirsal II & Sharjah Customs
- Proficient in Calogi & Dubai Trade Platform
- Microsoft Office (Word, Excel, PowerPoint)
- Working Knowledge of Flair, Zoho & JBM Systems
Websites
Personal Details
English
Malayalam
Tamil
Project
Diamond Shipping Services WLL, Doha, Qatar March 2018 – April 2018, Conducted an in-depth study on Liner Trade, Freight Routing & Scheduling., Trained in freight forwarding operations, covering vessel handling, cargo operations, import/export documentation, and customs clearance.
Accomplishments
- Grade 8 & 5 in Piano – London Trinity College of Music
- Grade 5 in Music Theory – London Trinity College of Music
Key Contributions
- Successfully managed 400+ import and export containers per month, ensuring 100% on-time delivery and compliance with international trade regulations.
- Reduced customs clearance processing time by 20% through optimized documentation and coordination with authorities.
- Processed a minimum of 250 Bill of Entry filings and 50 SI submissions per month, minimizing errors and improving efficiency.
- Streamlined export bookings and DO collections, reducing delays and saving logistics costs for the company.
Strengths
- Problem-Solving & Time Management – Skilled in identifying operational challenges and implementing effective solutions while ensuring timely task completion
- Adaptability & Multitasking – Thrives in fast-paced environments, handling multiple shipments and tasks efficiently.
- Attention to Detail – Ensures accuracy in documentation, compliance with customs regulations, and error-free reporting.
- Leadership & Teamwork – Experienced in leading teams, fostering collaboration, and enhancing operational efficiency.
- Communication & Customer Relationship Management – Strong ability to build and maintain client relationships, ensuring high customer satisfaction.
Personality Traits
- Proactive & Solution-Oriented
- Adaptable & Resilient
- Strong Negotiator
- Continuous Learner
Timeline
Pricing specialist
Navis Line Shipping LLC
2025.05 - Current
Operations Executive
Arab Combined Shipping Services LLC
2018.12 - 2025.04
Intern
Paramount Shipping & Freight Forwarding Company LLC
2017.03 - 2017.04
MBA - Shipping & Logistics
Indian Institute of Logistics
BA - English Language & Literature
CMS College