Biju Raj Balakrishnan
Dubai,UAE
Summary
Seasoned professional with focus on freight forwarding management. Drive operational excellence and optimise logistics processes to ensure timely and cost-effective delivery. Leverage strategic planning and strong leadership to enhance supply chain efficiency and client satisfaction.
Overview
23
23
years of professional experience
Work History
Freight forwarding manager
AL Moherbie International Freight LLC
Abu Dhabi , United Arab Emirates
07.2024 - Current
- Negotiated contracts with carriers, reduced overall logistics costs.
- Assisted with pricing, quotations and negotiations of freight movements
- Exceeded customer expectations by providing tailored solutions.
- Monitored and adhered to regulatory requirements to maintain compliance.
- Maintained strong relationships with carriers, ensured reliable services.
- Managed large-scale freight forwarding operations to ensure timely delivery.
- Optimised routing plans by analysing transport times and costs.
- Handled customs documentation carefully, avoided potential penalties.
- Supported customer satisfaction, offering timely updates on shipping details and timelines.
- Reduced costs by negotiating contracts, transportation and handling charges.
Pricing Supervisor
Alligator Shipping and Logistics LLC
Dubai, United Arab Emirates
09.2023 - 07.2024
- Negotiating the rates with Carriers / Agents / Vendors and quoting the rates to the customers for all modes of transport.
- Keeping good relationship with the clients and giving solutions and guidance.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Having a Strong knowledge of handling Project shipment on end‑to‑end basis
- Supported team by demonstrating respect and willingness to help.
- Monitoring Day to Day operations and giving guidance Subordinates if if they are having any issues.
Operations Manager Industrial Project
ISS Global Forwarding UAE LLC
DUBAI, United Arab Emirates
11.2019 - 06.2023
- Monitoring the entire operations for any type of cargo as per the cargo nature (FCL/ LCL/IG/OOG/ BREAK BULK / RORO) From door to Port / Port to site
- Giving end to end to solution to customers as per their requirements. Sound knowledge in all port related activities/ Route Survey/Load plan/ Customs formalities.
- Strong relationship with Break Bulk Operators / RORO operators / Carriers / LCL coloaders / Local Transport vendors
- Led teams to achieve business objectives on time and within budget constraints.
- Identified bottlenecks, implemented solutions, increased productivity.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
Senior Pricing Specialist
DAMCO DUBAI
DUBAI, United Arab Emirates
06.2018 - 10.2019
- Negotiating the rates with the Shipping lines for both Import & export shipments.
- Ensure timeliness and accuracy in securing rates, validating rates.
- Submitting the rates to network Requests and Local customers.
- Ensure quotes are submitted internally and externally with prompt information to sales and Business Development team for them to follow up with customers, for successful completion of business opportunities.
- Procuring & Submitting the rates for Global and Local RFQ.
- Interact with Sales & Business Development team to understand market trend and supports in working with products and origins (imports) for competitive pricing and solutions
- Ensure all records are maintained on quotation for later references and audit.
- Managed a unique set of responsibilities that blended customer service concerns, interface professionally and communicate easily with customers.
- Made significant improvements in operational efficiency by automating routine tasks related to price management.
- Conducted regular training sessions for junior team members on advanced pricing techniques and strategies.
Ocean Freight Pricing Team Leader
Pentagon Freight Services LLC
Dubai, United Arab Emirates
06.2017 - 06.2018
- Negotiating the rates with the Shipping lines for both Import & export shipments.
- Ensure timeliness and accuracy in securing rates, validating rates.
- Submitting the rates to network Requests and Local customers.
- Ensure quotes are submitted internally and externally with prompt information to sales and Business Development team for them to follow up with customers, for successful completion of business opportunities.
- Procuring & Submitting the rates for Global and Local RFQ.
- Interact with Sales & Business Development team to understand market trend and supports in working with products and origins (imports) for competitive pricing and solutions
- Ensure all records are maintained on quotation for later references and audit.
- Managed a unique set of responsibilities that blended customer service concerns, interface professionally and communicate easily with customers.
- Made significant improvements in operational efficiency by automating routine tasks related to price management.
- Conducted regular training sessions for junior team members on advanced pricing techniques and strategies.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Export Operations & Pricing Supervisor
Panalpina World Transport
Dubai, United Arab Emirates
06.2014 - 06.2017
- Managed daily operations to increase productivity.
- Monitor ing the entire operations both import and export for normal and abnromal shipment.
- Negotiating the rates with the both Break bulk & container / RORO Carriers.
- Finalising the rates with the customers / Sales team and get the biz on board.
- Quoting the rates to network agents for all the inquiries.
- Preparing the Monthy report for unbilled files with the reason of not billing and share to Ocean Freight Manager .
- Giving end to end solutions to the customers as per their requirements.
- Cordinating with the Port authourity ( SHAJRAH / HAMARIYAH / JEBEL ALI ) for getting the permission for moving the abnormal cargoes.
- Sound Knowledge in all port releated activity / Route survey / Load plan . Handling Subcontractor management for Ocean freight shipments
- Facilitated monthly training sessions for enhanced staff performance.
- Fostered a positive work culture to boost employee morale.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
Ocean Freight Pricing Supervisor
Expeditors International Forwarding Dubai
Dubai , United Arab Emirates
05.2013 - 05.2014
- Negotiating the rates with the Shipping lines for both Import & export shipments.
- Ensure timeliness and accuracy in securing rates, validating rates.
- Submitting the rates to network Requests and Local customers.
- Ensure quotes are submitted internally and externally with prompt information to sales and Business Development team for them to follow up with customers, for successful completion of business opportunities.
- Procuring & Submitting the rates for Global and Local RFQ. Interact with Sales & Business Development team to understand market trend and supports in working with products and origins (imports) for competitive pricing and solutions.
- Ensure all records are maintained on quotation for later references and audit.
- Managed a unique set of responsibilities that blended customer service concerns, interface professionally and communicate easily with customers.
- Implemented company policies effectively, maintained high standards of service delivery.
- Led team meetings, ensured clear communication amongst all members.
Ocean Freight Pricing and Operations Supervisor
Hellmann Worldwide Logistics LLC
Dubai, United Arab Emirates
06.2011 - 04.2013
- Negotiating the rates with the Shipping lines for both Import & export shipments.
- Ensure timeliness and accuracy in securing rates, validating rates.
- Submitting the rates to network Requests and Local customers.
- Ensure quotes are submitted internally and externally with prompt information to sales and Business Development team for them to follow up with customers, for successful completion of business opportunities.
- Procuring & Submitting the rates for Global and Local RFQ. Interact with Sales & Business Development team to understand market trend and supports in working with products and origins (imports) for competitive pricing and solutions.
- Ensure all records are maintained on quotation for later references and audit.
- Managed a unique set of responsibilities that blended customer service concerns, interface professionally and communicate easily with customers.
- Implemented company policies effectively, maintained high standards of service delivery.
- Led team meetings, ensured clear communication amongst all members.
- Scheduled maintenance activities, reducing equipment downtime.
Ocean Freight Supervisor
Danzas Abu Dhabi
Abu Dhabi, United Arab Emirates
09.2010 - 05.2011
- Monitoring Export and Import Operations
- Ensure timeliness and accuracy in securing rates, validating rates, quotations, Network Requests and submission of quotes for both network and Local customers.
- Negotiating the rates with the Shipping lines for both Import (FOB) & export shipments.
- Allocating the daily jobs to subordinates inorder to share the workload.
- Coordinating with Abudhabi Port CFS for stuffing of FR & OOG cargo for the smooth operations Monitoring Monthly closing of the file
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
Industrial Project Coordinator
Danzas Dubai
Dubai, United Arab Emirates
12.2007 - 08.2010
- Handling all Imports and Export shipment for the Industrial Project Customers.
- Coordinating with Port CFS for stuffing of Flat Racks and OOG cargo
- Coordinating with the carriers for all operations related matters ( BL / Invoice / BL Amendment / Container release)
- Conducted thorough quality checks on deliverables before submission.
- Maintained an organised filing system for all project documents, enhancing accessibility.
- Coordinated project tasks, ensuring timely completion.
- Ensured compliance with budget constraints when sourcing materials and services.
Export Coordinator
Danzas Dubai
Dubai, United Arab Emirates
05.2002 - 12.2007
- Tailored solutions to meet unique customer needs in the export journey.
- Negotiated rates with courier services to ensure cost-effective operations.
- Updated knowledge on latest import-export regulations by attending relevant trainings and workshops.
- Managed export documentation process, ensuring compliance with international trade regulations.
Education
Bachelor of Commerce -
Mahatma Gandhi University
IndiaSkills
- Multitasking proficiency
- Freight negotiation
- Import and Export legislation
- Multimodal transport navigation
- Continuous process optimisation
- Warehouse operations supervision
- Customs clearance procedures
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Timeline
Freight forwarding manager
AL Moherbie International Freight LLC
07.2024 - Current
Pricing Supervisor
Alligator Shipping and Logistics LLC
09.2023 - 07.2024
Operations Manager Industrial Project
ISS Global Forwarding UAE LLC
11.2019 - 06.2023
Senior Pricing Specialist
DAMCO DUBAI
06.2018 - 10.2019
Ocean Freight Pricing Team Leader
Pentagon Freight Services LLC
06.2017 - 06.2018
Export Operations & Pricing Supervisor
Panalpina World Transport
06.2014 - 06.2017
Ocean Freight Pricing Supervisor
Expeditors International Forwarding Dubai
05.2013 - 05.2014
Ocean Freight Pricing and Operations Supervisor
Hellmann Worldwide Logistics LLC
06.2011 - 04.2013
Ocean Freight Supervisor
Danzas Abu Dhabi
09.2010 - 05.2011
Industrial Project Coordinator
Danzas Dubai
12.2007 - 08.2010
Export Coordinator
Danzas Dubai
05.2002 - 12.2007
Bachelor of Commerce -
Mahatma Gandhi University
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