Bikram Bhandari
Dubai,UAE
Summary
Dedicated and vibrant restaurant supervisor with over 7 years of experience in the hospitality sector, with a focus on high-volume restaurant operations, casual dining, and fine dining. Demonstrated capacity to manage teams, maximize service effectiveness, and raise customer satisfaction. Competent in managing inventories, educating employees, and making sure health and safety regulations are followed. Devoted to providing outstanding dining experiences while promoting operational excellence and profitability with exceptional leadership and management style. Consistently improves customer experiences by training teams to meet high standards. Oversees smooth and efficient shifts through solid planning and budgeting.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Restaurant Supervisor
Kasthmandap Restaurant & Bar
Dubai
08.2023 - 04.2025
- Established effective communication channels between front and back of house teams for smoother operation.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Managed inventory to avoid shortages and reduce waste.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Trained new staff members, leading to improved service standards.
Head Waiter
Hunter & Barrel
Dubai
01.2021 - 11.2022
- Streamlined table turnover processes, enhancing operational efficiency.
- Resolved customer complaints promptly, fostering positive dining environment.
- Implemented daily specials board, increasing variety of offerings.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Accurately took orders, making menu recommendations as appropriate.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Head Waiter
Bungalow Beach Bar
Dubai
02.2020 - 12.2020
- Trained new staff members, promoting consistent service standards across the team.
- Increased customer satisfaction by delivering prompt, courteous service.
- Streamlined table turnover processes, enhancing operational efficiency.
- Conducted inventory checks for smooth operation of the restaurant.
- Followed checklists for shift start and end to help with smooth transitions.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Waiter
Cavalli Club, Cirque le soir
Dubai
10.2017 - 01.2020
- Possessing extensive knowledge and experience in food and beverage operations as well as guest services
- Remained calm under pressure, ensuring better performance during peak hours.
- Accommodated special dietary requests, enhancing customer dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
Education
Hotel Management Training - hospitality
Nepal School of Hotel Management
NepalHigh school or equivalent - Hospitality
Gyan Kunja College
NepalHigh school or equivalent -
Kabhre Higher Secondary School
Skills
- Obliged with HACAP Basic Training
- Strong Communication Skills
- Comfortable working with diverse backgrounds
- Front of House (FOH) training
- Efficient time management
- Quick problem-solving abilities
- Able to work under pressure
- Able to work flexible hours
- Knowledge in food and beverage operations
- Food and wine pairing
- Basic first aid certified
- Full-service restaurant background
- Waiting Staff performance management
- Experience with reservations software
- Inventory control knowledge
Languages
English
Fluent
Hindi
Advanced
Nepali
Native
References
References available upon request.
Timeline
Restaurant Supervisor
Kasthmandap Restaurant & Bar
08.2023 - 04.2025
Head Waiter
Hunter & Barrel
01.2021 - 11.2022
Head Waiter
Bungalow Beach Bar
02.2020 - 12.2020
Waiter
Cavalli Club, Cirque le soir
10.2017 - 01.2020
Hotel Management Training - hospitality
Nepal School of Hotel Management
High school or equivalent - Hospitality
Gyan Kunja College
High school or equivalent -
Kabhre Higher Secondary School
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