Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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BILAL AHMED KHAN

BILAL AHMED KHAN

Summary

Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 17 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, Repairing and team management.


Overview

19
19
years of professional experience

Work History

Senior Customer Support Engineer

E-Flex LLC (Al Abbas Group)
12.2012 - Current
  • Maintaining Electromechanical machines, PITNEY BOWES inserting & DATACARD PVC card printing and Personalization.
  • Diagnosed and troubleshot hardware, software and electronics issues.
  • Monthly preventive & maintenance
  • Responsibility to keep updating & ordering spare parts inventory. Ensure to all necessary parts should be in stock
  • Communication with manufacturer for technical issues
  • Try and contributing to achieve the department annual target.
  • Streamlined support processes for improved efficiency and reduced response times.
  • Developed strong relationships with key clients, ensuring long-term customer loyalty and repeat business.
  • Delivered exceptional customer service by maintaining regular communication with clients throughout the support process.
  • Managed high-priority cases, coordinating resources and driving issue resolution to meet strict SLA requirements
  • Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.

Service Executive

Shirazi Trading Company pvt LTD.
01.2007 - 01.2012
  • Working on PITNEY BOWES FPS14K & MSE14K inserting machine and CANNON Scanners
  • Provide Mechanical, Electronics and Software Support
  • Configuration & setup machine software as per customer requirements.
  • Monthly preventive & maintenance
  • MIS update
  • Updating spare parts inventory.
  • Machine fault log updating and diagnosing
  • Provides Hands on training to untrained staff about setup and machine operation
  • Provide service support 24/7.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.

Electronics Technician

ARTISTIC FABRIC MILL
01.2006 - 01.2007
  • Working on SULZER, SMITH KLINE weaving machines
  • Monthly preventive maintenance/ overhauling equipment.
  • Machine log updating and maintaining
  • Attending complains call related to electrical and electronics.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Troubleshot and resolved equipment failures to reduce operational disruption.

Assistant Fixer

RENFRO CRESCENT (PVT) LTD.
01.2005 - 01.2006
  • Troubleshooting and diagnosing hardware issues of knitting machine
  • Maintaining 100% production efficiency of (ANGE-15) socks knitting machine
  • Diagnosed equipment issues by analyzing error messages and testing results.
  • Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.

Education

Diploma of Associate Engineering - Electronics Technology

Government College of Technology
Karachi Pakistan
01.2005

Skills

  • Computer hardware troubleshooting
  • Equipment Installation
  • Teamwork and Collaboration
  • Friendly and Patient
  • Technical Troubleshooting
  • Documentation And Reporting
  • Service Schedule Coordination
  • Customer Support
  • Repair work
  • Microsoft Windows and Office

Personal Information

  • Passport Number: CD4128852
  • Father's Name: Muhammad Salahuddin Khan
  • Date of Birth: 06/09/1986
  • Driving License: Dubai Based
  • Marital Status: Married
  • Religion: Islam

Timeline

Senior Customer Support Engineer

E-Flex LLC (Al Abbas Group)
12.2012 - Current

Service Executive

Shirazi Trading Company pvt LTD.
01.2007 - 01.2012

Electronics Technician

ARTISTIC FABRIC MILL
01.2006 - 01.2007

Assistant Fixer

RENFRO CRESCENT (PVT) LTD.
01.2005 - 01.2006

Diploma of Associate Engineering - Electronics Technology

Government College of Technology

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BILAL AHMED KHAN