Bilal Atallah
Dubai
Summary
Ambitious Assistant Branch Manager with strong leadership skills and knack for problem-solving. Skilled in team development, customer relations, and operational efficiency. Proven ability to drive sales, improve processes, and enhance customer satisfaction. Brings strategic mindset and collaborative approach to achieve business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager - Branch Incharge
Wall Street Exchange - A FINTX Company
Dubai
01.2023 - Current
- Overseeing daily branch operations, ensuring compliance with company policies, and CBUAE regulations.
- Supervise and support the team members to ensure smooth branch operations.
- Monitor branch performance against targets and support initiatives to improve sales, service quality, and customer satisfaction.
- Handle customer escalations, resolve complaints professionally, and maintain high service standards.
- Ensure adherence to KYC, AML, and compliance requirements, including regular audits and documentation checks.
- Assist in staff training, scheduling, and performance monitoring to maintain operational efficiency.
- Coordinate with Head Office and other branches for operational support, reporting, and policy implementation.
Customer Service & FCY Cashier
AL Ansari Exchange LLC
Abu Dhabi
08.2020 - 01.2023
- Provided exceptional customer service to ensure continued loyalty and retention.
- Processing remittances, foreign currency transactions, and bills payment.
- Handling cash and cheque transactions.
- Cross-selling of products and services.
Service Officer & FC Cashier
UAE Exchange LLC
Dubai
04.2016 - 07.2020
- Customer Service and KYC.
- Handling cash and cheque transactions.
- Buying and selling foreign currencies.
- Processing remittances, bill payments, demand drafts, etc.
- Cross-selling of products and services.
- Cash reconciliation.
- Maintain and update the CRM database to detail current customer information.
- Effectively resolved complaints and responded to inquiries in a timely manner.
- Provided exceptional customer service to ensure continued loyalty and retention.
Education
Bachelor's Degree - Finance
Hashemite University
Amman, Jordan01.2013
Skills
- Foreign Exchange Operations (Retail Forex)
- Branch Operations Management
- Customer relationship management
- Team leadership
- KYC, AML Verification and Documentation
- MS Office (Word, Excel, Outlook)
- Excellent communication skills
- Problem solving and decision making
- Excellent time management skills
Languages
Arabic
Proficient
C2
English
Advanced
C1
Certification
- ccounting skills development (ASD)
University of Jordan
Websites
Timeline
Assistant Branch Manager - Branch Incharge
Wall Street Exchange - A FINTX Company
01.2023 - Current
Customer Service & FCY Cashier
AL Ansari Exchange LLC
08.2020 - 01.2023
Service Officer & FC Cashier
UAE Exchange LLC
04.2016 - 07.2020
Bachelor's Degree - Finance
Hashemite University