Bilal Ayub

Work History

Blue Beach Tower The Walk JBR

02.2023 - Current

Pre-Opening experienced. i,e Pre-Installation, S.O.P
Increased guest satisfaction scores with proactive approach to addressing concerns and resolving issues promptly. Booking.com(8.1)Tripadvisor (4.5) google reviews(4.5)
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Regularly analyzed performance metrics and implemented data-driven improvements to front office operations.
Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Promoted a positive work environment, fostering strong relationships among team members.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
Participated in strategic planning sessions to align front office goals with overall hotel objectives.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Oversaw financial management for the front office, including budgeting, forecasting, and expense tracking.

Kingsgate Hotels by Millennium

01.2022 - 12.2022

Handling the entire night operations of 03 Hotels and Reporting to General Manager
Rate Variance, Night Audit
Achieving Budget by Upselling.
Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Enhanced team performance by providing regular training and promoting a positive work environment.

City max Hotels

09.2015 - 11.2020

Guest Complaint handling
Credit Limit (High Balance)
Paymaster, Rate Variance, Monthly D.T.C.M Report
Maximizing the room revenue by Upselling techniques
Front Office team operational training including Online Feedback.
Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Marriott International

08.2013 - 09.2015

Pre blocking and Making special arraignments for VIPs and Repeated arrival
Certified Departmental trainer, conduct training, especially to new team members
High Balance.
Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
Created, prepared, and delivered reports to various departments.
Managed group bookings effectively to optimize room allocation while accommodating individual preferences.

Best Western

10.2011 - 08.2013

Check in & Check out
Payment Follow Up
All the mainly task of Reception.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Maintained accurate records of guest payments, ensuring timely revenue collection and minimized discrepancies.
Answered customer telephone calls promptly and appropriately handled needs.

Kempinski Hotel Mall Of the Emirates

11.2007 - 10.2010

Handling Guest complaints
Coordination with Housekeeping and Maintenance Team for Guest room Concerns
Opera PMS guest complaint tracking updates.
Collected room deposits, fees, and payments.
Greeted guests upon arrival and offered assistance.
Responded to guest inquiries to maximize guest satisfaction.
Maintained neat and orderly front desk and lobby area to uphold hotel standards.