Bilal Rochdi

• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Consulted with managers to organize special events and promotions.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.

Roberto's Restaurant Dubai, Team Leader, June 2019- January 2022

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Supervised server staff and simultaneously served personal section of tables.

• Supervised server staff and simultaneously served personal section of tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Stayed up-to-date on menu changes to help customers make food choices.

• Greeting and seating customers in a friendly and professional manner.
• Presenting menus to costumers and explaining menus items and specials.
• Taking customer orders accurately and conveying especial requests to the kitchen staff.