Bilisuma Hordofa Etana
Dubai,DU
Summary
Dynamic and adaptable professional with a proven track record at Flydubai, excelling in customer service and teamwork. Recognized for enhancing customer experiences through effective communication and problem-solving skills. Committed to maintaining high standards and fostering positive relationships, while efficiently managing time and multitasking in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Cabin Crew and Customer Service
Flydubai
04.2026 - 04.2028
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Sales Associate
H&M Company USAInc
04.2026 - 04.2028
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability on sales floor.
- Collaborated with team to maintain visual merchandising standards, driving customer engagement.
- Processed transactions accurately and efficiently, minimizing wait times for customers.
- Trained new staff on operational procedures and customer service best practices.
- Addressed customer inquiries and resolved complaints promptly, fostering positive relationships.
- Implemented promotional displays to increase product visibility and boost sales performance.
- Monitored store cleanliness and organization, contributing to a welcoming environment for shoppers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
BBA - International Economics And Trade
Lishui University, Zhejiang Province
China 06-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Multitasking Abilities
- Calm under pressure
- Active listening
- Decision-making
- Critical thinking
- Excellent communication
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of different expos.
Languages
Arabic
Beginner (A1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Cabin Crew and Customer Service
Flydubai
04.2026 - 04.2028
Retail Sales Associate
H&M Company USAInc
04.2026 - 04.2028
BBA - International Economics And Trade
Lishui University, Zhejiang Province