Bindiya Thomas
Dubai,UAE
Summary
Knowledgeable ERP Analyst oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware and software infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
19
19
years of professional experience
Work history
Group IT Team Lead
Chabros International Group
Jabel Ali, UAE
01.2018 - 12.2025
- Helps with implementation and ongoing maintenance of Enterprise Resource Planning (ERP) system.
- Define/ maintain ETL, DWH and BI architecture, ensuring its maintainability and extensibility for current and future needs.
- Ensure compliance of ETL, DWH and BI solutions with all company policies, especially in terms of security and confidentiality.
- Update and maintain Functional and technical documentation and manuals related to ETL, DWH and BI applications, if required.
- Tests ERP layout to ensure system is meeting business needs.
- Developed training manual to use for reference.
- Analyze performance of Application and take action to correct deficiencies based on consultation with users and approval of supervisor.
- Communicates with executive team and CFO to maximize development efficiencies and resolve technology issues.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Provide guidance to departments and employees on organization policies & procedures needed for audit (ISO/FSC) purpose.
- Interviewed, hired, trained and mentored 50 staffs by coaching daily and offering constructive feedback.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Application Developer
Chabros International Group
Jabel Ali, UAE
03.2010 - 12.2017
- Reporting to : IT Manager
- Job Responsibilities:
- Experience in ERP functional, Development and Training in following modules: Customer Service, Warehouse, Production, Accounting & Finance, Purchase
- Code, debugging, test and troubleshoot ERP utilizing such technologies as ASP.NET, C#.Net, JavaScript and SQL Server 2012 to develop new applications.
- Enhancements for inclusion in future code releases and patches.
- Take major role in programming, collaborated with developers and end users to enhance support ability and identify performance bottlenecks.
- To work with management to ensure system is in place which ensures that all major risks are identified and analyzed, on annual basis.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Analyze performance of ERP and take action to correct deficiencies based on consultation with users and approval of supervisor
- Built databases, tables structures, procedures and all database components, suggest DB changes and submit to DB admin for approval
- Monitor application availability and slowness, find out database issues and report to Database admin
- Wrote SQL scripts for daily maintenance, indexes and tables analyses.
- Share task between team members based on complexity, experience and domain knowledge
- Training new IT employee and other users about ERP
- Creating and configuring emails (Microsoft Office 365) for employees Installation and updating software for employees
- Installing SQL Server 2012, IIS Server and ERP System on Server
- Provided positive customer support training experience for completed applications.
- Participated with clients in discussion meetings.
- Estimated work hours and tracked progress using Scrum methodology.
Programmer
Tool Time Management
Al Quoz, UAE
08.2008 - 12.2008
- Stored, retrieved and manipulated data for close analysis of database performance.
- Wrote clean, clear and well-tested code for various projects.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Software Engineer
Solution Gulf
Sharjah, UAE
06.2007 - 07.2008
- To : IT Manager
- Job Responsibilities:
- Designing and developing POS applications using C/C++
- Maintenance and support, presenting company's solutions to customer, attending technical meetings
- Understanding and learn about products and service of company
- Installation and updating software for employees
- Make approved changes by amending flow charts (UML Diagrams); develop detailed programming logic, and coding changes
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Education
Bachelor of Engineering - Computer Science and Engineering
Anna University
India /2003 - /2007
12th - Higher Secondary
Indian School
Al-Ain, UAE /2001 - /2003
Skills
- ERP implementation
- Business intelligence systems
- Functional documentation
- Technical manuals
- User training development
- Performance analysis
- Database management
- Performance metrics evaluation
- Knowledge of agile methodologies
- Training and Development
- Microsoft Excel
- Employee training and development
- Advanced analytical capabilities
- Team mentoring
- Microsoft Visual StudioNET 2005/2008/2010/2022 - Excellent
- Crystal Report - Excellent
- Microsoft Power BI - Good
- SQL Server 2005/2008/2012/2017/202 - Excellent
- C#Net, VBNet, ASPNet, C, C - Very Good
Websites
Languages
English - Excellent
Arabic(Read & Write) - Average
About the current Organization
- Chabros International Group, with 14 branches across MENA and other global markets, remains one of the world's largest and most reliable suppliers of natural veneer and wood. Since 1960, its always been about combining design, technology and nature to deliver innovative and alluring products that lead to a sustainable and durable environment. Through generations, our love for traditional wood craftsmanship has been earning the respect of woodworking joineries, consultants, interior designers, architects and building contractors.
- Chabros International Group headquarters in Jebel Ali, Dubai, UAE.
- Visit us: www.chabros.com
Personal Attributes
- Active Listening - Excellent
- Quality assurance - Excellent
- Requirements analysis - Excellent
- Dependable and Responsible - Excellent
- Multitasking Abilities - Excellent
- Documentation and reporting - Very Good
References
References available upon request.
Timeline
Group IT Team Lead
Chabros International Group
01.2018 - 12.2025
Application Developer
Chabros International Group
03.2010 - 12.2017
Programmer
Tool Time Management
08.2008 - 12.2008
Software Engineer
Solution Gulf
06.2007 - 07.2008
Bachelor of Engineering - Computer Science and Engineering
Anna University
/2003 - /2007
12th - Higher Secondary
Indian School
/2001 - /2003