BINIKA KHAND THAKURI
Pokhara
Summary
Dynamic Customer Service Representative with a proven track record at Tuki Resort, excelling in customer relations and active listening. Enhanced customer loyalty through empathetic complaint resolution and tailored support strategies. Skilled in data entry and critical thinking, contributing to sales growth and improved product offerings based on client feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tuki Resort
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Tourism And Hotel Management
JUNIOR CITIZENS ACADEMY SECONDARY SCHOOL
Pokhara09-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Coordination
- Order fulfillment
- Recordkeeping strengths
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Customer Service Representative
Tuki Resort
01.2023 - Current
Tourism And Hotel Management
JUNIOR CITIZENS ACADEMY SECONDARY SCHOOL
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