BINNY MEHTA

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strategy to increase sales and drive profits.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

SAME JOB DUTIES PERFORMED AS CURRENT POSITION

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Evaluated performance against goals and implemented appropriate development plans.

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Developed customer surveys to measure customer satisfaction and identify areas of improvement.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Established rapport with new clients to increase satisfaction and loyalty.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Assisted development and implementation of new administrative procedures.
• Developed strategies to streamline and improve office procedures.