Binny Mondol
Customer verification executive
Dubai
Summary
A self-motivated, resilient, ambitious and compellingly persuasive individual who loves nothing more than working hard and giving best every day to learn and grow not just in career but also in life. A goal orientated professional who is very confident when handling enquiries, complaints, and communications. Currently am looking for a suitable position that has a unique spirit and which not only believes in giving people the freedom to do a great job, but also willing to supports them in achieving their future ambitions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
4
4
Languages
Work History
Customer Verification Executive - Finance Operations
EITC Du Telecom
8 2017 - Current
- Managing day-to-day operational activity related to credit and risk assessment of customers from all segments to mitigate credit risk and enhance customer experience
- Coordinate with multiple departments for daily tasks and handle projects
- Analyzing credit limit and segment based on assessment and in compliance with approved credit policy
- Experience in risk assessment and credit control analysis
- Directed monthly reports highlighting relevant risk in credit management
- Proactively involved in identifying good/bad customers and take necessary steps in order to manage bad debt
- Assessing new products before launch involving credit team as a stakeholders in order to curb risk before launch
- Develop Monthly Forecasts for business involving external partners/distributors for smooth cashflow
- Analyzing quarterly reports on credit assessment of external partners/distributors to ensure monthly orders are approved within existing bank guarantee
- Close coordination with account receivable in monthly closing process
- Monthly review & reconcile of receivables for all businesses
- Assist Account Receivable/Payable team on closure of outstanding open amount and take appropriate steps to curb further exposure
- Working closely with multiple financial experts and other professionals to complete all tasks
- Provided direct support on various special projects
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in team environment.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Partner Resource & Back-office Coordinator
Racer Commercial- DU Telecom Channel Partner
06.2016 - 07.2017
- Responsible for ensuring that customer enquiries are resolved at first point of contact efficiently
- Using judgment and taking decisions within established procedures for each enquiry
- Responding promptly to customer enquiries via telephone and email – always in a professional & efficient manner
- Using the in-house system to record necessary information and initiate actions as required
- Processing orders, forms, applications and requests for information
- Dealing efficiently with questions and queries from customers and providing resolution for better customer service
- Keeping up to date with all the company's products, services and procedures
- Directing requests and unresolved issues to other departments when required
- Handling the team and maintaining monthly performance reports
- Conducting weekly meetings with team to motivate them and bring up performance
- Maintaining up to date paper and computer-based files and administrative systems
- Promoting the company’s products and services to customers
- Handling objectives professionally.
Sales Analyst
SAWA International- DU Telecom Channel Partner
06.2014 - 06.2016
- Handling teams of 10 members including Tele callers and Outdoor Sales
- Received and resolved escalation level calls from representatives and clients
- Actively listened to the clients’ needs and recommended solutions or alternatives to meet their requirements
- Supported sales reps and managers by providing information on various programs and making adjustments to accounts as needed
- Coordinated with other departments throughout the organization on special projects
- Keeping a track of their individual performance and teams
- Maintaining the daily sales records and following up on them until orders are completed
- Daily schedule includes coordinating with customers regarding their orders
- Provide data entry support
- Update and maintain client information in database
- Liaise with customers to inform of progress on issues they have raised, request information, manage expectations and close out issues
- Issue customer surveys and create reports
- Take ownership and the initiative in customer support issues and escalates when necessary
- Investigate and diagnose problems and take appropriate action within SLA
- Adherence to deadlines and contributing towards successful closure of projects
- Handling problems till its resolved.
Retail Sales Executive
Innovations (DU Outsourced Employee)
06.2011 - 06.2014
- Working as Retail Sales Executive in the DU Store
- Part of a team of 15 members
- Key Responsibility Areas include Customer Relations and Handling queries, Solving complaints, Achieving targets
- Acquainted with the CRM, BSCS, Win Cash of Bill Payments and Activations
- Handling activation for Consumer & Enterprise segment
- Promoting & upselling of products & Services to customers
- Achieving regular, weekly & monthly targets as set by area sales manager
- Handling of cash and cards payments
- Maintaining of sales reports and handling all company documents record
- Coaching and training of junior sales executive and support them to increase the positive customer experience
- Working in shifts as per Requirements.
Customer Service Representative
IBM Daksh India
09.2008 - 03.2011
- Worked in Retail based process with the Hudson’s Bay Company (Canada)
- Handling calls of customers from the Bay or the Zellers (Retail Stores) in Canada
- Dealt with Big Ticket Items (Furniture, Electronics, Appliances, etc.) or Small Ticket Items (Cosmetics, Clothes, any item of less value)
- Giving effective resolutions with their problems and grievances with the product purchased from the company
- Checking on delivery, exchange returns of the product purchased
- Coordinating with drivers in case of delivery
- Offering alternatives or compensations in case of exchange or returns
- Retention of customers in case of returns
- Active involvement in the Training of new operations entrants.
Education
Bachelor of Arts (BA) - English Language and Literature/Letters
Calcutta University
India, Kolkata 01.2005 - 04.2008
12th Standard -
Loreto Senior School
India, Kolkata 01.2003 - 04.2005
10th Standard -
Loreto Convent School
India, Kolkata 01.1991 - 04.2003
Skills
Knowledge on excel
Teamwork and Collaboration
Good communication and listening
Proven aptitude for dealing with complaints
Leadership
Strong work ethic
Friendly, Positive Attitude
Experience of working in multicultural environment
Fully aware of the importance of data security and relevant legislation
Self-motivated
Detail oriented
Independent multi-tasker
Duemail
binny.mondol1@du.ae
Personal Information
- Date of Birth: 09/17/86
- Nationality: Indian
- Marital Status: Single
- Religion: Christian
Certification
Interests
Travelling and reading books
I love travelling to different places in order to give myself the most deserved break and also to learn about the history of that country or the kind of lifestyle they have. Through travel I have come to realize how beautiful Gods creation is and how lucky we humans are to be able to experience life.
I love reading books whenever time permits. My favorite ones are on famous people as it allows me to take inspiration from them and incorporate some of the great qualities they had in order to be what they made of themselves. Currently I am reading "An autography of a yogi"
Timeline
Partner Resource & Back-office Coordinator
Racer Commercial- DU Telecom Channel Partner
06.2016 - 07.2017
Sales Analyst
SAWA International- DU Telecom Channel Partner
06.2014 - 06.2016
Retail Sales Executive
Innovations (DU Outsourced Employee)
06.2011 - 06.2014
Customer Service Representative
IBM Daksh India
09.2008 - 03.2011
Bachelor of Arts (BA) - English Language and Literature/Letters
Calcutta University
01.2005 - 04.2008
12th Standard -
Loreto Senior School
01.2003 - 04.2005
10th Standard -
Loreto Convent School
01.1991 - 04.2003
Customer Verification Executive - Finance Operations
EITC Du Telecom
8 2017 - Current
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