Arjun Thapa
Assistant Restaurant Manager
Abu Dhabi,AZ
Summary
Service-centric Restaurant manager with 5 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards Service-centric Restaurant Supervisor with [Number] years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Supervisor
Goldfish Sushi And Yakitori Restaurant
Dubai
02.2022 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Maintained accurate records of sales, labor and other costs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Head Waiter
Goldfish Sushi And Yakitori Restaurant
Dubai
07.2021 - 02.2022
- Greeted new customers, discussed specials, and took drink orders.
- Prepared specialty desserts for customers for special occasions.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Waiter
Grosvenor House ,a Luxury Collection Hotel
Dubai
12.2018 - 06.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Higher Secondary - Business Management
Whitegold International College
Kathmandu,Nepal 06.2011 - 09.2013
Skills
Sales operations
Service quality enhancements
Staff Scheduling
Team coordination
Performance monitoring
High-volume dining
Kitchen staff coordination
Inventory controls
System implementation
Restaurant policies and procedures
Attention to Detail
Timeline
Restaurant Supervisor
Goldfish Sushi And Yakitori Restaurant
02.2022 - Current
Head Waiter
Goldfish Sushi And Yakitori Restaurant
07.2021 - 02.2022
Restaurant Waiter
Grosvenor House ,a Luxury Collection Hotel
12.2018 - 06.2021
Higher Secondary - Business Management
Whitegold International College
06.2011 - 09.2013