Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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BINU ASHOKAN

BINU ASHOKAN

DUBAI,UAE

Summary

Experienced professional with expertise in driving airside equipment, adhering to protocols for airside operations, and ensuring compliance with safety standards. Proficient in customer service metrics, financial transaction handling, and email correspondence, complemented by advanced skills in the Microsoft Office Suite. Dedicated to maintaining operational efficiency and safety while delivering exceptional service quality.

Overview

20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Equipment operator

DNATA - EMIRATES GROUP
DUBAI, UAE
02.2024 - Current
  • Operated standard motorised and diverse technical equipment in a safe and efficient manner in order to undertake manual and technical activities to support dnata Airport Operations and customer requirements.
  • To unload baggage and cargo to and from Systems, ULD, trucks, carts and aircraft.
  • Safeguarded employee health with strict adherence to safety protocols during machine operation.
  • Conducted risk assessments for safe equipment usage, reducing accidents on site.
  • Handled fragile payloads safely using appropriate lifting gear, preventing damage or loss.
  • Handled and disposed of hazardous chemicals and goods correctly.
  • Improved team productivity by training on new machinery use.
  • Follows all relevant departmental policies, processes, standard operating procedures and instructions in line with national & International standards prescribed by Dubai Civil Aviation Authority, GCAA - UAE and International Civil Aviation Authority (ICAO).

Supervisor - Logistics and Procurement

Condor Machinery & Equipment Rental LLC
Dubai, UAE
03.2019 - 02.2024
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.

Branch Manager

Muthoottu Mini Group
Kerala, India
04.2011 - 03.2019
  • Worked as a Branch Manager of a leading Finance Company in India.
  • Supervising the Staff members for lending personal Loans and finance.
  • Scrutiny of procedures for lending loans and follow ups with recovery team for recovery of default Loans.
  • Ensuring a high standard of customer service and customer relationship.

Transport supervisor

Condor Building Contracting LLC
Dubai, UAE
01.2005 - 01.2011
  • Providing total transportation solution for a team of 2000 employees.
  • Developed contingency plans to mitigate potential disruptions.
  • Conducted regular vehicle inspections to maintain safety standards.
  • Improved customer satisfaction with proactive communication strategies.

Education

Bachelor in English Literature -

KERALA UNIVERSITY
KERALA - INDIA
03.1995 - 03.1998

Diploma in Computer Application -

Kerala University
Kerala - India

Skills

  • Driving Airside Equipments
  • Adherence to Protocols for Airside Operations
  • Safety protocols
  • Customer service metrics
  • Financial transactions handling
  • Email correspondence expertise
  • Microsoft Office Suite

Languages

English
Fluent
Hindi
Fluent
Malayalam
Native
Arabic
Beginner
Urdu
Upper intermediate

Certification

  • Airside Driving Permit - DXB & DWC
  • Airside Load Management Certification
  • Dangerous Goods Basics
  • Fundamental of Loading with Manual Handling
  • General Security Awareness Course
  • dnata Airport Operation Safety
  • Environmental Awareness Training


Timeline

Equipment operator

DNATA - EMIRATES GROUP
02.2024 - Current

Supervisor - Logistics and Procurement

Condor Machinery & Equipment Rental LLC
03.2019 - 02.2024

Branch Manager

Muthoottu Mini Group
04.2011 - 03.2019

Transport supervisor

Condor Building Contracting LLC
01.2005 - 01.2011

Bachelor in English Literature -

KERALA UNIVERSITY
03.1995 - 03.1998

Diploma in Computer Application -

Kerala University

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BINU ASHOKAN