Bipin Hamal
Dubai,UAE
Summary
Dynamic and dependable Restaurant Supervisor with over 3 years of hands-on experience in fast-paced,
high-volume food service operations. Proven track record of leading diverse teams, maintaining top-tier
service standards, and ensuring full compliance with food safety regulations. Skilled in shift management,
customer resolution, staff training, and daily operations oversight. Seeking to bring leadership and service
excellence to a leading restaurant brand.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Service Assistant Coach
Serv Quest Reastaurant Management
Dubai, UAE
09.2023 - Current
Oversee daily operations of a high-volume restaurant, managing a team of 15+ staff.
Resolve customer concerns swiftly, improving satisfaction and loyalty.
Conduct daily briefings, manage shifts, and monitor inventory.
Implement food safety protocols in line with HACCP standards.
Support recruitment, onboarding, and team training programs.
Team leader
Serv Quest Restaurant Management
Dubai, UAE
08.2023 - Current
Managed floor operations during peak times, ensuring smooth service flow.
Coordinated between kitchen and front-of-house teams.
Mentored new staff on service expectations and safety guidelines.
Team member
Serv Quest Reastaurant Management
Dubai, UAE
05.2021 - Current
Delivered fast and friendly customer service in a high-demand setting.
Maintained hygiene and assisted in daily kitchen prep and cleaning.
Contributed to team performance and meeting service goals.
Education
High School Diploma - Hotel Management
Unique Academy
Nepal 07.2011 - 06.2012
Skills
Team Supervision & Staff Training
Customer Service & Conflict Resolution
Shift Scheduling & Task Delegation
Hygiene & Food Safety Compliance (HACCP)
Inventory & Supply Monitoring
High-Pressure Decision Making
Multitasking & Time Management
POS Systems & MS Office Proficiency
Languages
English
Fluent
Arabic
Beginner
Hindi
Intermediate
Affiliations
- Making new friends, reading books and singing a different language songs
Accomplishments
Best employee of the month
Best customer service and satisfaction award
Certification
HACCP
Fire safety Training
Food safety Policy
PIC training
Timeline
Service Assistant Coach
Serv Quest Reastaurant Management
09.2023 - Current
Team leader
Serv Quest Restaurant Management
08.2023 - Current
Team member
Serv Quest Reastaurant Management
05.2021 - Current
High School Diploma - Hotel Management
Unique Academy
07.2011 - 06.2012
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