BIPIN SURENDRAN
DUBAI,UAE
Summary
Detail-oriented professional with expertise in managing insurer portals, ensuring compliance with UAE health insurance regulations. Demonstrates proficiency in PRAKTORA for accurate report tracking and bill postings. Highly skilled in MS Office applications and adept at using Internet applications for efficient operations and communication. Committed to leveraging skills to enhance operational efficiency and accuracy in the healthcare insurance sector.
Overview
20
20
years of professional experience
4009
4009
years of post-secondary education
1
1
Certification
Work history
Employee Benefits -Team Leader
Howden Insurance Broker LLC
DUBAI, UNITED ARAB EMIRATES
03.2019 - 06.2025
- Handling the renewal and new business for Group and Individual Medical insurance
- Co-ordinate with clients for the onboarding requirements and confirms on the policy setup with the insurer
- Client servicing for any concerns and queries
- Handling individual medical insurance queries as per the client's requirements up to confirmation stage
- Processing SME medical policies from quotation to confirmation stage and liaising with the insurance company to process the policy
- Processing Group Life policies from quotation to confirmation stage
- Processing applications for insurance claims for medical and life policies and liaising with the insurance company and client until settlement of the claim
- Assisting sales staff by placing new business and renewals with the Insurer.
- Facilitating the daily processes for the medical insurance section of an insurance firm to ensure utmost customer satisfaction.
- Processing endorsements for medical and group life policies - check application forms, documents for completion.
- Updating the sales staff about new plans introduced by the Insurer
- Effective client servicing by providing utmost assistance to clients
- Also handling individual travel insurance policies
- Processing endorsements and documenting appropriately
- Procuring quotations from insurer portals/office-Individuals/Travel/SME/Group
- Preparing comparisons and helping sales to confirm the business
- Claims settlement follow up with insurer
- Assisting invoicing team in insurance processing and billing.
- To liaise with insurance companies regarding eligibility, payments, approvals, reconciliation and other requirements
- Coordinating with insurance companies for obtaining information on new policies and their coverage
- Preparing Claims reports and presenting to the client.
- Encouraged open communication, fostering a positive work culture.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Developed strategies for improved performance level across the team.
- Increased team cohesion by implementing regular feedback sessions.
- Streamlined workflow for a more efficient process.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Reduced staff turnover with an effective motivation strategy.
- Monitored daily operations whilst reducing operational cost significantly.
- Implemented new working methods that improved overall efficiency of the team operations.
- Delegated tasks to make the best use of individuals' skills.
- Supported the team to overcome new challenges by forecasting knowledge and skills gaps.
Insurance Coordinator and Senior HR Administrator
Star Services, LLC
ABU DHABI, UNITED ARAB EMIRATES
10.2010 - 01.2019
- Has through knowledge in insurance Enhance and Basic policies (Daman, Takaful, Insurance house, Oman Insurance, ADNIC etc.)
- Daily monitoring Insurance Addition, Deletion, Correction, lost card, card reactivation and keeping records.
- Complete social and health insurance, workmen compensation insurance or other insurance benefits for employees upon case by case basis.
- Make sure that all employees are covered under group health insurance policy and one health card is issued against the same from Insurance Company.
- Set and highlight to management Health Insurance renewal plans and starts the process early enough to avoid any gaps.
- Getting the quotations from different insurance companies and making comparison and analysis.
- Preparing Medical Health Insurance invoices to Finance department.
- Follow up and continuously receive updates from government authorities and the Privatization Group on Health Insurance related laws, policies, or guidelines and ensure compliance with the same.
- Experience in issuing Health Insurance cards for 5000 staffs at a time.
- Reconciling the Account Statement of the supplier.
- Involve in Companies various management systems -ISO 9001 Quality Management, ISO 14001 Environment Management OHSAS 18001 Safety Management Systems.
- Coordinated, liaised and networked between insurance companies
- Administered filing & tracking insurance claims and informed patients of their claims status
- Processed insurance & disability claims in a timely manner
- Attended patient's queries regarding unpaid balances
- Created insurance forms and associated correspondences
- Handled administration of insurance programs
- Involved in promoting & selling products to the prospects
- Provided customer-related claims and billing assistance
Document Controller
Star Services Recruitment Consultancy
Abu Dhabi
09.2009 - 10.2010
- Arranged files to maintain efficient document control like storage, retrieval & management of data & documentation
- Collaborated with other Document Controllers with regards to queries & other issues on daily operations and ensured prompt reply from the concerned persons
- Assisted department project personnel in the utilization of the document control process
- Ensured that: All documentation, drawings & specifications were up to date and at the correct revision
- 'Document Control Procedure' was applied through to project execution and assessed correct procedure format, number & revision were being used
- Dispatched documents & comments internally & externally as per the distribution matrix
- Accountable for operating & maintaining the Department Project Document Control System and ensuring the availability of up-to-date information/data throughout the project
- Updated, reviewed, compiled & prepared reports/statements of incoming/outgoing correspondence, all types of documents including subcontractor approvals, material approvals, etc. and submitted to the top management as per the requirements
- Offered log register and organized files to maintain efficient document control such as storage, retrieval and management of the data and documentation
- Steered efforts in implementing standard procedures for receiving, dispatching, distributing & filing of documents being handled in the section
Administrator
Khadi Enterprise
KOLLAM, INDIA
03.2005 - 09.2009
- Coordinated to management office transportation, documents or any site staff requisition
- Offered assistance to Resident Engineer & Managers in preparing outgoing letters to client, contractor & sub-contractors
- Involved in directly receiving incoming documents from site offices & other departments such as letters, material & technical submittals, request for information, inspection & clarification, shop drawing submittals, memo's, etc. and organized circulation to all Engineers concerned
- Maintained Time Management System activities by preparation and compilation of respective database
Education
Master of Arts - English Literature
Mahatma Gandhi University
KERALABachelor of Arts - English Literature
University of Kerala
KERALA03.2003
Skills
- Proficient in navigating and managing all major insurer portals for uploading member details in accordance with UAE health insurance regulatory requirements
- Experienced in using PRAKTORA for tracking reports, including endorsements and bill postings, ensuring accurate and up-to-date records
- Highly skilled in MS Office applications (Excel, Word, Outlook) and adept at using various Internet applications for efficient daily operations and communication
- Process improvement understanding
- Team development strategies
Certification
ISO Trained Certificated
Languages
English
Hindi
Tamil
Personal Information
- Passport Number: M9391391
- Nationality: Indian
- Marital status: Married
Timeline
Employee Benefits -Team Leader
Howden Insurance Broker LLC
03.2019 - 06.2025
Insurance Coordinator and Senior HR Administrator
Star Services, LLC
10.2010 - 01.2019
Document Controller
Star Services Recruitment Consultancy
09.2009 - 10.2010
Administrator
Khadi Enterprise
03.2005 - 09.2009
Master of Arts - English Literature
Mahatma Gandhi University
Bachelor of Arts - English Literature
University of Kerala
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