Bipindas Chengalath
Dubai,UAE
Summary
Extensive experience in the ATM Industry for 15 years
Dynamic and results-driven professional with a strong focus on customer satisfaction and a target-oriented approach. Demonstrates effective team coordination and adaptability to new technology, ensuring seamless ATM service support and troubleshooting. Possesses strong analytical skills, contributing to innovative solutions and enhanced operational efficiency. Committed to leveraging expertise in technology and customer service to drive organizational success.
Overview
19
19
years of professional experience
Work History
System Engineer
Computer Network Systems
Dubai, UAE
07.2019 - 05.2025
- Providing field service support to Diebold Nixdorf ATM/CCDM/Recyclers MFK/and ATS models.
- Repairing the various Wincor/DN ATM/CCDM modules in the workshop.
- Handful of experience in Diebold Nixdorf AFD, BNA, BCRM, ECRM modules.
- Visiting ATM CCDM sites and attending service calls and escalated calls.
- Managing continuous support for running 500 + ATM s and Cash deposit machines across UAE.
- Performing preventive maintenance for the installed ATM/CCDM.
- Inspect the hardware and software parts of the machine and facilitate their efficient functioning.
- Co-ordinate with various vendors for fixing ATM/CCDM related issues and implement new changes suggested by bank or business.
- Responsible for preparation of site visit and site inspection report.
- Responsible for coordination & installation of new ATMs or replacement.
- Analyze and troubleshoot ATM hardware and software related issues by personally visiting sites.
- Create and maintain inventory of ATM's, software levels, ATM hardware.
- Maintain service call logs, produce reports, and identify repeated issues.
Service Engineer
Al-Hamrani Technologies Establishment
Dubai, UAE
09.2011 - 04.2019
- DIEBOLD NIXDORF ATM, Recyclers, AIO & MFK Installation, relocation, removal, workshop and site inspection activities
- Doing workshop activities such as repairing defective parts and quality testing of new/repaired parts.
- Workshop experience in GI-DE BNA Module troubleshooting & servicing.
- Coordinating with Bank IT department and scheduling breakdown calls.
- Handling customers and giving remote supports
- Troubleshooting ATM hardware and software
- Pre-Staging and testing of new ATM, Recycler, MFK & AIO upcoming installations
Test Technician
Flextronics Global Services
Bangalore, INDIA
06.2006 - 04.2010
- Provide assistance in selection and setup of specialized test equipment.
- Highlighting failure trends/low yields and maintaining yield and discrepancy report.
- Prepares discrepancy reports summarizing findings and recommending solutions to technical problems.
- Providing total support for Service Line regarding Technical aspects.
- Calibration & Preventive Maintenance of test stations & equipment’s.
- Preparation of R&R and Station Release notes for various test stations.
- Creating Fixtures for testing Telecom related products.
Education
Diploma - Electronics and Communication.
NTTF Bangalore
INDIA /2003 - /2006
Skills
- Effective Team Co-ordination
- ATM installation & Troubleshooting
- Adaptability to new technology
- Strong analytical skills
- Customer focused attitude
- Target oriented approach
Languages
English
Hindi
Malayalam
HARDWARE EXPERIENCE
- DIEBOLD NIXDORF MACHINES
- Advanced function Dispenser
- Cheque book printer CJD3000
- ATM Card Embossing module
- Bulk cheque depositor
- High-speed Statement printers
- ECRM and BCRM
- WINCOR NIXDORF ATMs
- CMD V4 and CMD V6
- DN RM4H & RM4V
DECLARATION
I hereby declare that information furnished above is true to best of my knowledge and belief.
Timeline
System Engineer
Computer Network Systems
07.2019 - 05.2025
Service Engineer
Al-Hamrani Technologies Establishment
09.2011 - 04.2019
Test Technician
Flextronics Global Services
06.2006 - 04.2010
Diploma - Electronics and Communication.
NTTF Bangalore
/2003 - /2006
Similar Profiles
ANWAR HABEEBANWAR HABEEB
IT Support Engineer at Computer Network Systems (Ministry of Health and Prevention)IT Support Engineer at Computer Network Systems (Ministry of Health and Prevention)
Maged ZamzamMaged Zamzam
Sr. Solutions Architect - Presales Business Apps at CNS - Computer Network Systems (System Integrator)Sr. Solutions Architect - Presales Business Apps at CNS - Computer Network Systems (System Integrator)
PHILIP NINANPHILIP NINAN
Computer System Analyst at Computer Network Systems (CNS MIDDLE EAST)Computer System Analyst at Computer Network Systems (CNS MIDDLE EAST)
Angel Rose Moras SalvadorAngel Rose Moras Salvador
Head Barista/Assistant Manager at Daughter and Dad Coffee Shop LLCHead Barista/Assistant Manager at Daughter and Dad Coffee Shop LLC
HAMZA MOIDUHAMZA MOIDU
Storekeeper at Al Arab Ceramic and SanitaryStorekeeper at Al Arab Ceramic and Sanitary