Biren Lalit Sarviaya
Customer Service Representative
Bur Dubai,Dubai
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer service representative
Runaq Alnajam Project Management Services
Dubai, UAE
01.2023 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Processed high-value payments with meticulous accuracy.
- Maintained compliant documentation for reliable company records.
- Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge of company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Customer service executive
Sharjah Star General Trading LLC
Dubai, UAE
12.2020 - 12.2022
- Managed banking and accounts with expert finance knowledge.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Handled live chat queries within strict timeframe targets.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Provided professional and helpful support to new and existing clients.
- Audited calls and service levels to maintain high standards.
- Responded to customer queries and provided excellent customer service.
- Explained the benefits and advantages of different product and service offerings to customers.
- Improved company processes by analyzing customer feedback and service trends.
- Entered, updated, and removed customer information to keep accounts current.
- Improved customer satisfaction ratings through responsive query resolution.
- Coordinated dispatching for the field team completing installation, maintenance, and repair work.
- Asked probing questions of clients to understand their needs and identify actionable requirements.
- Reduced customer wait times by adhering to call target timeframes.
- Resolved complaints with proactive problem-solving and analysis.
- Offered detailed product and service advice based on customer needs.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
Customer service executive
SKYBIRD VISA TOURISM
Mumbai, India
04.2017 - 10.2020
- Reached out to established clients to follow up after sales and offer new products and services.
- Maintained up-to-date client records in database systems.
- Built positive customer rapport through friendly, professional communication.
- Actioned customer feedback to enhance contact center service provisions.
- Followed up on customer queries to check that provided solutions met expectations.
- Asked probing questions of clients to understand their needs and identify actionable requirements.
- Fielded incoming calls and messages from clients, addressing complaints to contact center policies.
- Prepared letters, information sheets, and order documentation and distributed to clients.
Education
BMS - Human resources
ISBM
India 03.2014 - 03.2017
Skills
- Google Workspace
- Multilingual
- Programme development
- Time management
- Team building
- Marketing
- Problem-solving
- Communication skills
- Payroll administration
- Social media marketing
- Customer-focused
- Leadership
- Public relations
- Products upselling
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Marathi
Fluent
Hobbies:
Playing games on my pc
making new friends
Additional Information
Passport no: M9164692
Emirates id no: 784-1986-1384001-0
Timeline
Customer service representative
Runaq Alnajam Project Management Services
01.2023 - Current
Customer service executive
Sharjah Star General Trading LLC
12.2020 - 12.2022
Customer service executive
SKYBIRD VISA TOURISM
04.2017 - 10.2020
BMS - Human resources
ISBM
03.2014 - 03.2017
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