Summary
Overview
Work history
Education
Skills
Languages
Timeline
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BIRUK BERHANU

BIRUK BERHANU

DUBAI,United Arab Emirates

Summary

Results-driven Sales Associate with over 5 years of experience in retail across the UAE and Ethiopia. Proven track record of consistently exceeding sales targets, delivering excellent customer service, and maintaining high store standards. Skilled in upselling, POS systems, inventory management, and visual merchandising. Recognized as a top performer in major Dubai malls for strong product knowledge, adaptability, and a team-oriented approach. Fluent in English and Amharic, with basic Arabic communication skills.

Overview

6
6
years of professional experience

Work history

Sales Associate

Levi's/Apparel Group
Dubai, United Arab Emirates
10.2022 - 10.2024
  • Maintained up-to-date knowledge of current sales promotions and policies regarding payment and exchanges.
  • Processed sales transactions accurately, handling cash and card payments efficiently.
  • Achieving personal, store, and KPI targets in order to meet overall organizational objectives.
  • Uphold and maintain visual merchandising aspect of store.
  • Pushing and converting window shoppers and other visitors into 90% buyers.
  • Achieving daily, weekly and monthly targets by over 120%.
  • Worked in more than 3 big malls in Dubai.
  • Celebrated throughout whole years by being Top seller and best seller.
  • Disciplined, strong, focused, active, open minded, goal oriented.

Sales associate

Beverly Hills Polo Club (BHPC)
Dubai, UAE
07.2020 - 08.2022
  • Maintained tidy sales floor to enhance shopping experience.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Advised customers on product selection based on their needs.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Managed over 150 customers per day.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Retail sales associate

Kunjina
Addis Ababa, Ethiopia
02.2019 - 05.2020
  • Assisted in visual merchandising, improving shop floor appeal.
  • Collaborated with team members for efficient store operations.
  • Operated till systems correctly, ensuring accurate transactions.
  • Achieve monthly target by 100%.
  • Assisting more than 100 customers per day with great joy.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Education

Bachelor of Arts - Political Science and International Relations

Addis Ababa University
Ethiopia

Certificate - Sales and Marketing

Kabod marketing institute
Ethiopia

Skills

  • Ability to listen actively to customer needs
  • Ability to explain product features and benefits
  • Good body language and positive attitude
  • Deep understanding of products being sold
  • Staying updated on new arrivals, promotions, and inventory
  • Upselling and cross-selling
  • Persuasive but not pushy
  • Closing sales effectively
  • Ensuring sales floor neat and organized
  • Supporting colleagues during busy times
  • Quickly adjusting to new products or store policies
  • Using Point of Sale (POS) systems
  • Basic Skill of MS Office
  • Knowledge of local culture and sensitivities
  • Knowledge and passion for fashion

Languages

English
Amharic
Arabic

Timeline

Sales Associate

Levi's/Apparel Group
10.2022 - 10.2024

Sales associate

Beverly Hills Polo Club (BHPC)
07.2020 - 08.2022

Retail sales associate

Kunjina
02.2019 - 05.2020

Bachelor of Arts - Political Science and International Relations

Addis Ababa University

Certificate - Sales and Marketing

Kabod marketing institute

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BIRUK BERHANU