BISHAL SK
Abu Dhabi
Summary
Results-driven Sales Associate and Supervisor with 6 years in retail. Built strong customer relationships and consistently exceeded sales targets. Demonstrated expertise in product knowledge, merchandising, and delivering outstanding customer service. Committed to enhancing the shopping experience while supporting team growth and success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Team Leader
Homebox Landmark Group
Abu Dhabi, UAE
12.2024 - Current
- Trained and developed team members on sales techniques and customer service standards, fostering a knowledgeable and effective team.
- Supervised daily sales floor operations to ensure optimal coverage during peak trading hours.
- Prepare daily sales reports and monitored KPIs to identify trends, implementing action plans to enhance store performance.
- Monitored stock availability, coordinated replenishment, and ensured shelves were fully stocked to maximise sales opportunities.
- Managed store opening and closing procedures, including cash float verification, POS register opening/closing, bank deposit preparation, and store security.
- Processed and supervised POS transactions accurately, including sales, returns, exchanges, and refunds in accordance with company policies.
- Deliver excellent customer service by maintaining visible support during busy periods.
- Resolved customer concerns professionally and efficiently to ensure high levels of customer satisfaction and loyalty.
- Greet and assist customers with product inquiries and purchases
- Coordinate floor activity to keep customer flow moving smoothly throughout peaks.
- Oversaw inventory operations, including stock receiving, transfers, cycle counts, damages, and return-to-vendor processes to maintain inventory accuracy.
- Maintained high visual merchandising standards and ensured products were displayed according to company guidelines.
Sales Supervisor
GMG Geant Hyper market
Duai, UAE
05.2022 - 11.2024
- Supervised daily department operations, ensuring optimal sales floor coverage during peak hours.
- Monitored sales and operational KPIs, addressing customer concerns promptly and generating daily reports to track performance.
- Delivered customer service, hitting sales targets through attentive floor presence throughout shifts.
- Maintained visual merchandising standards, ensuring accurate pricing, appealing displays, and product availability to enhance customer experience.
- Managed inventory tasks: stock receiving, transfers, replenishment, cycle counts, and damage checks.
- Processed POS transactions accurately, including returns, exchanges, refunds, and cash handling.
- Followed loss prevention, health and safety, and audit requirements for smooth operations.
SalesMan Cum Promoter
Al Shalal Pure Drinking Water
10.2021 - 07.2022
- Achieved sales targets, boosting brand visibility in retail outlets.
- Coordinated with the sales and distribution teams to process orders, monitor stock levels, and ensure timely product replenishment and delivery. Prepared daily sales and market reports, monitored competitor activities, collected customer feedback, and supported promotional campaigns to drive business growth.
- Coordinated with sales and distribution teams to process orders, monitor stock levels, and ensure timely delivery, while preparing sales and market reports and collecting customer feedback.
- Promoted and sold bottled water products to retail customers, enhancing customer engagement.
Sales Man
Bhatbhetani Departmental Store
05.2017 - 10.2019
- Achieved daily and monthly sales targets through effective upselling and cross-selling strategies.
- Maintained strong customer relationships by providing tailored product advice and recommendations.
- Deliver excellent customer service during product selection and purchase decisions.
- Assist customers with product selection using accurate information and clear recommendations.
- Handle customer purchases by processing transactions and resolving enquiries professionally.
- Supported daily store operations by efficiently completing purchase tasks and ensuring smooth customer experiences.
- Maintain product displays by keeping shelves stocked, organised, and correctly priced.
- Perform inventory checks by receiving stock and replenishing supplies promptly.
- Report low-stock or damaged items to support product availability.
Education
Bachelor in Commerce - Commerce, Accounting, Economics
Jaipur National University
India07-2026
ACCA Diploma in Financial And Accounting - Finance & Management Accounting
ACCA
United Kingdom 07-2026
CIMA Certificate in Business Accounting - Management Accounting
Chartered Institute Of Management Accounting
United Kingdom 04-2022
Skills
- Sales achievement
- Sales management
- Team supervision
- Team leadership
- Coaching & staff development
- Customer service
- Store operations
- Inventory control
- Visual merchandising
- MS Excel
- SAP knowledge
- Business English communication
Certification
Certificate in Accountsnt's Pathway
Timeline
Sales Team Leader
Homebox Landmark Group
12.2024 - Current
Sales Supervisor
GMG Geant Hyper market
05.2022 - 11.2024
SalesMan Cum Promoter
Al Shalal Pure Drinking Water
10.2021 - 07.2022
Sales Man
Bhatbhetani Departmental Store
05.2017 - 10.2019
Bachelor in Commerce - Commerce, Accounting, Economics
Jaipur National University
ACCA Diploma in Financial And Accounting - Finance & Management Accounting
ACCA
CIMA Certificate in Business Accounting - Management Accounting
Chartered Institute Of Management Accounting