- Basic Computer knowledge MsWord and Excel
Bishnu Chand
Food And Beverage Attendant
Dubai United Arab Emirates ,Alquoz
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Attendant
Sheraton Dubai Mall Of The Emirates Hotel
Dubai , Al Barsa
02.2013 - 11.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Limited portion sizes and used garnishes to control food costs.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Developed team communications and information for meetings.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set up advertising signs and displays on shelves, counters and tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted wait staff with timely food delivery and guest requests.
Team Leader Member
Kuwait Food Company
Dubai , Shekzyed Road
01.2010 - 01.2013
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of Number members while providing exceptional customer service.
- Confirmed confidential budget reports remained up-to-date for manager.
- Participated in cross-functional team-building activities.
- Cross-trained and provided backup support for organizational leadership.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted with new hire processing and existing training programs.
Plate Technician
Dynacraft Industrial Sdn.Bhd
Malaysia , Penang
08.2005 - 01.2009
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
Education
2 Years In College - Education Administration
Resunga Multiple Collage
Gulmi 10.2002 - 08.2004
School Leaving Certification - Education Administration
Aglung M.v.
Gulmi 01.1999 - 10.2001
Skills
- Bar terminology
Software
Certification
- [Area of expertise] License - [Dubai Driving Licenses With experience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Timeline
- [Area of expertise] License - [Dubai Driving Licenses With experience
02-2016
Food and Beverage Attendant
Sheraton Dubai Mall Of The Emirates Hotel
02.2013 - 11.2019
Team Leader Member
Kuwait Food Company
01.2010 - 01.2013
Plate Technician
Dynacraft Industrial Sdn.Bhd
08.2005 - 01.2009
2 Years In College - Education Administration
Resunga Multiple Collage
10.2002 - 08.2004
School Leaving Certification - Education Administration
Aglung M.v.
01.1999 - 10.2001
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