Bishnu Man Tamang
Abu Dhabi
Summary
Outgoing Barista Shift Supervisor offering 2 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Leto Caffe
Abu Dhabi, United Arab Emirates
10.2021 - Current
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Reduced waste by implementing inventory control measures and properly storing perishable goods.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Collaborated with management to develop innovative marketing strategies that increased foot traffic into the store during slower periods.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
- Monitored customer feedback to improve barista performance and customer service.
- Designed and adjusted work schedules to meet business demands.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Maximized profitability with cost-saving initiatives such as better portion control, reducing waste, and optimizing labor allocation.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Lead Barista
Mohamed Hilal Group
Abu Dhabi, United Arab Emirates
12.2015 - 04.2020
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Education
High School Diploma -
Tribhuwan University, Nepal
Nepal11.2008
Skills
- Barista training
- Latte art expertise
- Quality control
- Equipment troubleshooting
- Product upselling
- Conflict resolution
- Team leadership
- Resource allocation
- Cleanliness maintenance
- Espresso machine operation
- Drink preparation speed
- Performance evaluation
- Order processing efficiency
- Customer service excellence
- Time management
- Adaptability to change
- Scheduling coordination
- Problem-solving abilities
- Inventory management
- POS Systems
- Supply Ordering
- Bank Deposits
- Safe Food Handling
- Complaint Handling
- Inventory Control
- Employee Scheduling
- Staff Management
- Coffee Grinding
- Food Safety
Timeline
Barista Shift Supervisor
Leto Caffe
10.2021 - Current
Lead Barista
Mohamed Hilal Group
12.2015 - 04.2020
High School Diploma -
Tribhuwan University, Nepal