Bishr Khasawneh
Dubai,United Arab Emirates
Summary
I am a Product Owner/ Project Manager with over 15 years of experience leading technology-driven change across logistics, supply chain, and government online services in the Middle East and GCC. My background spans information systems management, business analysis, RPA automation, Systems integration, and digital service design. I hold a Master’s in Information Systems (Distinguished) from Griffith University, and multiple certifications including PMP, CBAP, TOGAF, and Scrum. Currently, I’m contributing to Dubai Municipality’s Government 360 initiative, driving digital excellence and customer-centric innovation across public services.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Digital product owner / Project Manager
Dubai Municipality
Dubai, UAE
07.2023 - Current
- Leading the adoption of Government 360 digital standards across 20+ services in Public Health and Central Laboratories.
- Driving initiatives to enhance customer experience, operational efficiency, and service integration.
- Conducting discovery and design workshops with cross-functional stakeholders to define business requirements and design innovative digital solutions.
- Preparing TEC (Technical Evaluation Committee) assessments ensuring compliance, technical quality, and alignment with Dubai’s digital standards.
- Overseeing training, UAT, and vendor management for smooth service rollout.
- Developing digital channel strategies (web/mobile) emphasizing user-centric design and performance monitoring via KPIs.
Digital Transformation Manager
Aramex International
Dubai, UAE
08.2018 - 05.2022
- Established an internal RPA excellence unit, automating freight billing, SAP invoicing, and customs declaration workflows.
- Spearheaded PoCs for warehouse technologies including picking glasses, RFID trolleys, and drones for cycle counting.
- Led end-to-end FTS–SAP and Cargowise–SAP integration projects for oil & gas operations.
- Designed and implemented air-freight quotation platforms and optimized shipment lifecycle processes.
- Defined strategic digital roadmaps for logistics operations and managed multi-vendor ecosystems.
Corporate Logistics Information System Lead
Aramex
Amman, Jordan
03.2015 - 08.2018
- Managed a centralized WMS serving 50+ warehouses globally.
- Directed teams of business analysts, developers, and support staff ensuring delivery quality and efficiency.
- Developed KPI frameworks to track operations and system health.
- Led the design of an Android app for warehouse inbound/outbound operations and revamped the invoicing module to support multi-service charges.
- Collaborated with IT teams for system integrations, enhancements, and upgrades using Agile methodologies.
Senior Business Analyst
Integrated Technology Group (ITG)
Riyadh - Amman, Saudi Arabia - Jordan
07.2010 - 06.2014
- Led requirements engineering and UAT for large-scale educational software solutions.
- Acted as contact between stakeholders, developers, and PMs for project delivery.
- Conducted regional training in Saudi Arabia and Jordan.
- Managed EduWave® , CMS, and LMS deployments for educational institutions across Jordan, Saudi Arabia and Syria.
Software Developer
Ayla Information Technology
Amman, Jordan
02.2007 - 02.2009
- Developed enterprise web applications using ASP.NET, VB.NET, DHTML, and MS SQL Server.
- Designed and implemented database systems and CMS platforms.
- Authored software specification documents for major IT projects.
Education
Masters of Information Systems -
Griffith University
Brisbane / Australia 03.2009 - 01.2010
Bachelor of Science -
University of Jordan
Amman / Jordan 10.2002 - 06.2006
Skills
Business Analysis, Process Automation, Systems Integration, Warehouse Operations, Vendor Management, UML, Mobile App Development, UAT, RPA, Change Management, Business Intelligence, Visio, Microsoft Project, KPI Dashboards, Logistics Technology, Training & Facilitation, Agile, ERP Invoicing, ITIL, PMP, RFI/RFP, Scrum, TOGAF, WMS, Supply Chain, Government Digital Services, E-Learning
Languages
Arabic
Native
English
Fluent
Affiliations
- Marathons Runner
- Motorbikes
- Video Editing
Certification
PMP – Project Management Professional
CBAP – Certified Business Analysis Professional
TOGAF – Enterprise Architecture
Certified Trainer of Trainers (ToT)
Certified Running Coach
Timeline
Digital product owner / Project Manager
Dubai Municipality
07.2023 - Current
Digital Transformation Manager
Aramex International
08.2018 - 05.2022
Corporate Logistics Information System Lead
Aramex
03.2015 - 08.2018
Senior Business Analyst
Integrated Technology Group (ITG)
07.2010 - 06.2014
Masters of Information Systems -
Griffith University
03.2009 - 01.2010
Software Developer
Ayla Information Technology
02.2007 - 02.2009
Bachelor of Science -
University of Jordan
10.2002 - 06.2006