Summary
Work history
Education
Skills
LANGUAGE
INTERESTS AND ACTIVITIES
Accomplishments
Timeline
Generic
Bismark Owusu

Bismark Owusu

Dubai,UAE

Summary

I am an enthusiastic young gentleman who believes in hard work as the key to success and hence endeavors to attain excellence in all tasks assigned. I can effectively function in a team and individually as well. I am eager to learn the good from others and on things I am not addressed with to help me achieve my goals and that of others.

Work history

Customer Service Representative

Emirate National Oil Company LTD (ENOC)
  • Assisted custom with inquiries, complaints, and product information to ensure satisfaction.
  • Maintained accurate records of customer interactions and transactions.
  • Provide guidance on store policies, promotion and returns to enhance the customer experience
  • Collaborated with team members to resolve customer issues promptly and professionally
  • Key Qualification and Responsibilities

Customer Service / Receptionist

Melcom Mall - Ghana
  • Welcomed guests and provided detailed information about facilities and services.
  • Managed reservations and ensured accurate record keeping for bookings
  • Assisted in resolving customer concerns and delivering a high standard of hospitality.
  • Coordinated with internal departments to meet customer needs efficiently
  • Key Qualifications and Responsibilities

Education

Bachelor of Business Administration - secretarial education

University of Education
Winneba, Ghana

Skills

  • Computer skills (Word, MS Excel, Power Point Presentation, Spreadsheet Accounting
  • Tally, Sage 50 Accounting-US Edition, Sage 300 ERP Canadian Edition
  • Leadership skills
  • English Proficiency (Spoken & written)
  • Time management and organization skills, punctual with reliable attendance
  • Problem-Solving Skills
  • Analytical and critical thinker
  • Multi-task in a fast paced and stressful environment
  • Ability to work as a member of a team and independently

LANGUAGE

English Fluent

INTERESTS AND ACTIVITIES

Advocacy, Public Speaking, Reading and surfing the internet., Listening to music.

Accomplishments

  • In recognition for my exemplary efforts and sales performance during DSS 2024 as top promoter in ENOC site 1604 and overall area.
  • Improved Customer Satisfaction: Consistently received positive feedback from customers, achieving 100% satisfaction rating during my tenure.
  • Teamlined processes to reduce wait times and enhance the overall shopping experience.
  • Provided expert guidance to customers. Increasing upselling and cross selling opportunities.
  • Maintained a welcoming and organized store layout to improve the customer experience.

Timeline

Customer Service Representative

Emirate National Oil Company LTD (ENOC)

Customer Service / Receptionist

Melcom Mall - Ghana

Bachelor of Business Administration - secretarial education

University of Education

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Bismark Owusu