Bismita Ghimire

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Managed returns, exchanges and refunds in accordance with store policy.

.Following the Steps of the Sale, Acknowledging the customer, seeking needs, Showing the product, indicating willingness, selling more, and thanking with regard are the primary SOP that I follow.

· Keep close observation on Footfall, Conversion, UPT, ASP, and ATV, which is also the KPI of the store.

· Maintaining the daily target of the store as well as the monthly and individual targets.

· Providing product knowledge to the customer and guiding them in selecting the product of their necessity as per their use requirements.

· Maintain the Visual display of the store all the time as per brand standards.

· Operate as a cashier and be consistently accurate with money handling, and CCM handling.

· Make reports on sales and KPIs every 4 hours to ensure the store meets its target at the end of the day.

· Closing POS at end of the day, depositing the sale, and sharing sale reports with the team.