Bismita Gopali

• Provided exceptional customer service, enhancing overall guest satisfaction.
• Resolved customer enquiries and concerns effectively, fostering a welcoming atmosphere.
• Managed multiple tables, ensuring timely service and adherence to high standards.
• Monitored dining areas to anticipate and fulfill guest needs promptly.
• Assisted guests with menu selections by providing detailed information about food and beverage offerings.
• Ensured accurate communication of guest orders to kitchen and bar teams.
• Maintained knowledge of menu items, ingredients, and restaurant promotions.
• Prepared dining areas by arranging table settings and ensuring restaurant readiness.
• Cleared and sanitized tables promptly to maintain a clean and welcoming environment.
• Supported team members during busy service periods to ensure smooth operations.
• Handled various payment methods, including cash, credit cards, and digital transactions, ensuring accuracy.
• Assisted with front-of-house tasks to maintain restaurant operations.

• Welcome guests with a friendly and professional attitude.
• Welcomed guests upon arrival and expressed gratitude as they departed.
• Escort guests to their tables and provide menus.
• Coordinated table seating to enhance guest comfort and streamline service flow.
• Manage reservations and maintain the waiting list.
• Communicate with servers and managers about table availability and special guest requests.
• Addressed guest concerns with professionalism and escalated issues to ensure resolution.
• Answer phone calls and respond to customer inquiries.
• Maintain a clean and organized reception and waiting area.
• Supported team with daily opening and closing tasks, ensuring smooth operations.

Delivered psychosocial counseling and emotional support to individuals facing challenges

Supported individuals and communities by addressing their psychosocial needs

Conducted awareness programs and counselling sessions to promote mental health understanding

• Assisted in case documentation and prepared reports for community health initiatives

Processed vendor invoices, matched purchase orders, and ensured

accurate payment allocations.

• Resolved billing discrepancies and responded to vendor inquiries in a

timely manner.

• Entered financial data into accounting software, improving invoice

tracking and auditing accuracy.

• Aligned with Accounts Receivables to ensure timely payments

• Managed daily financial transactions and maintained accurate

accounting records.

• Compiled financial reports for management review, supporting budgeting and financial planning processes.