Bivitha Chandran V

Assistant Manager Personal banker

HDFC Bank Limited

Thriuvananthapuram, India

09.2019 - Current

Customer Relationship Management: Build and maintain strong relationships with customers, understand their financial needs, and provide personalized banking solutions to help them achieve their financial goals.

Sales and Cross-selling: Identify opportunities to cross-sell various banking products and services, such as savings accounts, fixed deposits, credit cards, loans, insurance, and investment options.

Target Achievement: Meet and exceed sales targets for various banking products and services through active selling and relationship building.

Financial Advisory: Offer expert financial advice to customers, ensuring that their financial decisions align with their goals and risk appetite.

Compliance and Regulations: Ensure compliance with all internal policies, guidelines, and regulatory requirements while delivering banking services to customers.

Customer Service: Provide exceptional customer service by addressing customer queries, concerns, and complaints promptly and effectively.

Market Research: Stay updated with market trends, competitor activities, and industry developments to identify opportunities for business growth.

Teamwork: Collaborate with other team members and departments to achieve overall business objectives and deliver a seamless customer experience.

Qualifications:

Education: A bachelor's degree in a relevant field such as Finance, Business Administration, Economics, or a related discipline is typically required.

Experience: Previous experience in sales, customer service, or financial services can be beneficial, but some banks may also consider fresh graduates for entry-level roles.

Financial Knowledge: Strong understanding of banking products, financial markets, and investment options.

Communication Skills: Excellent verbal and written communication skills to interact with customers and colleagues effectively.

Sales Skills: Demonstrated ability to sell products and achieve targets, along with effective negotiation skills.

Interpersonal Skills: A friendly, approachable demeanour with the ability to build rapport and maintain long-lasting customer relationships.

Problem-Solving Skills: Ability to identify customer needs, offer appropriate solutions, and handle customer issues efficiently.

Please note that job descriptions may vary over time, and specific details may have changed since my last update. To get the most up-to-date information on the job description and requirements, it's best to visit the official HDFC Bank website or contact their HR department directly.