Adaptable Logistics and supply chain experts with over 5 years of experience in a supervisory role in the Sales, Distribution and the supply chain industries at large. Prompt in Various supply chain methods and troubleshooting to ensure efficiency and productivity. Adept at scheduling and detail-oriented inspections.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Control Agent
DHL Express
Dubai
11.2022 - Current
Checked import and export documentation to determine cargo contents.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Used scanners to track parcel information, condition or receipt.
Directed cargo loading to monitor even distribution of weight.
Retrieved stored items and traced lost shipments, when necessary.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Assisted with customer requests and answered questions to improve satisfaction.
Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Conducted inventories and updated database to reflect accurate cargo information.
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Sales Associate
Maritime and Mercantile International
DUBAI
01.2023 - 10.2023
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Collected payments and provided accurate change.
Answered product questions with up-to-date knowledge of sales and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Increased purchase amounts by cross-selling with similar products.
Team Leader, Sales Operations
Emirates Flight Catering
Dubai
08.2022 - 12.2022
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Completed daily quality assurance duties to provide feedback for improvements.
Maintained daily inventory to facilitate successful material distribution.
Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Resolved customer complaints regarding sales and service.
Identified needs of customers promptly and efficiently.
Depot Manager
Diageo Guiness Cameroon
Bamenda
04.2016 - 05.2021
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Recruited and trained new employees to meet job requirements.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Evaluated individual and team business performance and identified opportunities for improvement.
Analyzed business performance data and forecasted business results for upper management.
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training and teambuilding activities.
Education
CILT LV 5 DIPLOMA - LOGISTICS AND TRANSPORT
WINGSWAY PROFESSIONAL INSTITUTE
Dubai, UAE
09.2022
Bachelor of Science - Business Management
University of Buea
Cameroon, Buea
12.2015
GED -
Government Bilingual High School
Cameroon, Bamenda
06.2012
Skills
Experience Managing Vendors
Material Logistics Proficiency
Problem-Solving Capabilities
Knowledge of Production Control
Quality Control
Report Writing
Team Supervision
Supplier Relations
Project Management
File Maintenance
Materials Coordination
Business Development
Data Gathering and Documentation
Coaching and mentoring
Operations management
Negotiation
Retail materials management
Administrative support
Warehousing functions
POS systems expert
Stocking and replenishing
Shipping procedures understanding
Cost reduction
Warehouse Logistics
Database Management
Staff supervision
Budget Management
Stock counts
Loading and unloading
Quality control
Logistics Management
Languages
English, French
First Language
English
Proficient
C2
French
Upper Intermediate
B2
Accomplishments
Recognized as Employee of the year 2018 for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
Exceeded sales goals by average of 65% in 2021.
Realized about 95% in ongoing effort to boost revenue while reducing costs.
Certification
ICT professional Diploma for Advanced learners Bamenda ,Cameroon
CILT LEVEL 5 at Wingsway Professional Institute UAE ,Dubai
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Associate
Maritime and Mercantile International
01.2023 - 10.2023
Network Control Agent
DHL Express
11.2022 - Current
Team Leader, Sales Operations
Emirates Flight Catering
08.2022 - 12.2022
Depot Manager
Diageo Guiness Cameroon
04.2016 - 05.2021
CILT LV 5 DIPLOMA - LOGISTICS AND TRANSPORT
WINGSWAY PROFESSIONAL INSTITUTE
Bachelor of Science - Business Management
University of Buea
GED -
Government Bilingual High School
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