Blessing Wood
DUBAI
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Security Officer
Alqaqaa Security Service LTD
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of all key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sales Consultant
Investor Jordan
02.2019 - 01.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to over 50 customer telephone calls and in-person requests for information per day.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Created detailed sales presentations to communicate product features and market data.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Sales Manager
Naya By Africa - Skincare Shop - A&C Mall
04.2016 - 01.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings twice per week to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits by 30%, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales by 50%
Education
GED -
Prime Future Institute
United Arab Emirate, Dubai11.2023
Skills
- Account Management
- Sales Operation
- Client Relationship Management
- Database Management
- Systems and Software Expertise
- Continuous Improvements
- Goal Setting
- Analytical Problem Solver
- Operations
- Positive and Upbeat
- Microsoft Outlook, Word, and Excel
- Account Investigation
- CCTV Surveillance
Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Security Officer
Alqaqaa Security Service LTD
03.2022 - Current
Sales Consultant
Investor Jordan
02.2019 - 01.2021
Sales Manager
Naya By Africa - Skincare Shop - A&C Mall
04.2016 - 01.2019
GED -
Prime Future Institute
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