Blesson Joy
DUBAI,United Arab Emirates
Summary
Accomplished professional with expertise in account management, business operations, and project management. Demonstrates strong skills in upselling, cross-selling, and relationship management, complemented by strategic planning and supplier negotiation capabilities. Proven leadership skills in team building and quality assurance, with proficiency in CRM systems. Multilingual abilities enhance communication across diverse markets. Committed to driving business growth through innovative strategies and exceptional client service.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work history
Key Account manger and Project Lead
Geeks Technology DMCC
Dubai, UAE
01.2023 - Current
- Assisted in implementing customer retention strategies and building strong relationships.
- Supported navigation through challenging negotiations while upholding professional working partnerships.
- Facilitated upselling and cross-selling opportunities.
- Managed accounts and contributed to increasing revenue and account size.
- Brought in new accounts through references.
- Aided in managing end-to-end infrastructure and project execution from planning to commissioning.
- Coordinated with vendors, contractors, procurement teams, and stakeholders.
- Monitored timelines, deliverables, and project performance.
- Supported multi-site project execution and operational coordination.
Engineer Consultant
Infintor
Dubai, UAE
07.2022 - 01.2023
- Coordinated activities among stakeholders and technical teams to support seamless transitions.
- Assisted in planning and ensuring compliance for project consistency.
- Supported sales efforts by generating new leads and finalising contracts for HRMS and website development.
Implementation engineer
Assured Group
Ajman, UAE
11.2021 - 04.2022
- Supported management of multiple projects simultaneously, ensuring delivery of high-quality results within strict deadlines.
- Aided in resolving system malfunctions with effective troubleshooting techniques.
- Collaborated with clients to develop tailored software solutions by understanding requirements.
- Helped coordinate software installation processes to enhance performance of operating systems.
- Provided essential technical support to customers during post-implementation phase.
Operations Manager (Civil Projects)
Blue Hills Engineering Company
Vizak, India
12.2017 - 11.2021
- Assisted in managing civil construction activities across various project sites.
- Supported the development of risk mitigation strategies to ensure business continuity during crises.
- Identified bottlenecks and supported the implementation of solutions to enhance productivity.
- Encouraged innovative thinking within the team to foster an environment of growth and development.
- Helped manage administrative staff to maintain smooth daily operations.
- Guided structural and finishing works according to approved drawings.
- Assisted procurement teams in coordinating with subcontractors and suppliers.
- Organised material sourcing and delivery timelines.
- Monitored compliance with HSE standards to maintain safe working environments.
- Contributed to budgeting, manpower allocation, and execution monitoring efforts.
Project Engineer
Alency Plus Contracting LLC
Dubai, UAE
06.2017 - 11.2017
- Assisted in supervising civil and finishing works to ensure compliance with IFC drawings.
- Coordinated with relevant authorities to secure necessary approvals and regulatory documentation.
- Supported site inspections and monitored contractor performance effectively.
- Facilitated material scheduling to avoid project delays.
- Allocated resources to enhance utilisation and prevent wastage or shortages.
- Coordinated with cross-functional teams for streamlined project execution.
- Identified and addressed quality issues to minimise operational disruptions.
- Oversaw field projects implementing engineering designs while adhering to specifications.
Education
Bachelor of Technology - Civil Engineering
Karunya University
Coimbatore, India 06.2011 - 06.2023
Master of Business Administration - Operations and HR
SRM University
Chennai, India 07.2015 - 06.2017
Skills
- Account management and business operations
- Project management and deal closing
- Upselling and cross-selling
- Relationship management
- Supplier negotiation
- Strategic planning
- Team building
- Leadership skills
- Quality assurance
- CRM proficiency
- Multilingual capabilities
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Intermediate
Punjabi
Beginner
Timeline
Key Account manger and Project Lead
Geeks Technology DMCC
01.2023 - Current
Engineer Consultant
Infintor
07.2022 - 01.2023
Implementation engineer
Assured Group
11.2021 - 04.2022
Operations Manager (Civil Projects)
Blue Hills Engineering Company
12.2017 - 11.2021
Project Engineer
Alency Plus Contracting LLC
06.2017 - 11.2017
Master of Business Administration - Operations and HR
SRM University
07.2015 - 06.2017
Bachelor of Technology - Civil Engineering
Karunya University
06.2011 - 06.2023