Blesson Joy

Work History

Account Manager

GEEKS

01.2023 - Current

Build and maintain strong client relationships to ensure customer satisfaction and long-term retention.
Identify customer needs and provide tailored IT managed services solutions to optimize business operations.
Manage the complete sales cycle, including lead generation, proposal development, contract negotiation, and deal closure.
Collaborate with technical teams to ensure seamless service delivery, issue resolution, and client success.
Track and analyze key account performance metrics to identify opportunities for upselling and cross-selling IT solutions.
Serve as the primary point of contact for client escalations, ensuring timely resolution and proactive problem-solving.
Develop account growth strategies to drive revenue and expand service adoption across managed accounts.
Work closely with internal teams, including sales, operations, and technical support, to improve service offerings and customer experience.
Stay updated on IT industry trends, emerging technologies, and competitive landscape to maintain a strategic advantage.
Prepare and present reports on account performance, customer insights, and sales forecasts to senior management.

Engineer consultant

Infintor

07.2022 - 01.2023

Led software implementation projects, ensuring timely delivery and client satisfaction
Collaborated with clients to understand business processes and goals for tailored software solutions
Provided technical expertise and consultation on software functionality and optimization strategies
Led end-to-end software implementation lifecycle, ensuring projects were delivered on time and within budget

Sales and Implementation Engineer

Assured Technology Solutions

11.2021 - 07.2022

Managed end-to-end implementation projects, from initiation to go-live, for process and system improvements at Assured Technology Solutions
Collaborated with technology team to customize software solutions, aligning with stakeholder requirements and enhancing operational efficiency
Conducted corporate presentations to help clients formulate strategic business plans and achieve their goals
Utilized process mapping and re-engineering skills to optimize workflows and drive successful project outcomes

Business Operations Manager

Blue Hills Engineering Company

12.2017 - 11.2021

Oversee and manage daily operations to ensure project completion within scope, budget, and timeline.
Develop and implement operational strategies, policies, and procedures to enhance efficiency and productivity.
Coordinate with project managers, site supervisors, and subcontractors to ensure smooth workflow and issue resolution.
Monitor project performance, budgets, and resource allocation to optimize cost control and profitability.
Ensure compliance with health, safety, and environmental regulations to maintain a safe and compliant work environment.
Manage procurement and supply chain processes to ensure timely availability of materials, equipment, and resources.
Identify process improvements and implement automation to streamline operations and enhance performance.
Lead, train, and mentor teams to improve productivity, accountability, and operational excellence.
Maintain strong relationships with clients, vendors, and stakeholders to ensure project success and customer satisfaction.
Prepare and present reports on operational performance, key metrics, and financial status to senior management.

Project Engineer

Alency Plus Contracting LLC

06.2017 - 11.2017

Coordinating with authorities for approvals and permits
Conduct schedule related works for the Project, review and checking of bar diagrams, Documentation and other related works
Reporting directly to the Site Engineer
Coordination with Engineering and Construction to resolve technical issues on the field
Site inspection for civil works, which includes structural and finishing works and ensure that work is as per the Project Specifications and issued for construction drawing/ final approved drawings
Issuing site instructions against violations at site
Review and evaluate contractor's schedule to determine contract requirements
Attending weekly meetings to study new advancement in the Project
Follow up with contractor to close outstanding open issues
Ensuring Material Delivery on Time
Ensuring Material's Quality
Ensuring Quality of Work
Ensuring Safety of the Project

Operations Executive

Adrenaline Co.

06.2014 - 07.2017

Identifying the right market and Client base for the business
Enabling the right marketing strategy for the customer
Finding the right resources for the operations of business
Finding the right and cost efficient set up for business
Set of arenas for the event and finding the right people for set up
Fixing Cost of the services
Customer relationship management
Procurement for the business
Overall business management from Marketing, sales, procurement, CRM, Operations, strategy making, Strategy implementation and overview of accounts and admin works

Intern-Site Engineer

Delhi Development Authority(DDA)

12.2014 - 02.2015

Preparing maps and plans
Visiting sites to ensure proper installation of products
Responding to queries of public and other departments in a satisfactory manner and performing the daily duties like issuance of permits and review of applications

Summary

Overview

Work History

Account Manager

Engineer consultant

Sales and Implementation Engineer

Business Operations Manager

Project Engineer

Operations Executive

Intern-Site Engineer

Education

MBA - Operations Management and HR

BTech - Civil Engineering

Skills

Certification

Languages

Timeline

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