Baha Lutof Hanna
Sr. IT Project Manager
Dubai -
Summary
As a highly experienced and certified project manager, I bring over 15 years of expertise in portfolio management, project planning and management, quality management, strategic planning, team management, technical proficiency in SAP SuccessFactors, service management, integration and design, budget management, and vendor management. Throughout my career, I have demonstrated my ability to successfully deploy and launch sensitive and complex projects in various capacities, including operations management, vendor and outsourcing relationship management, business consulting, and application development management. I possess a proven track record of managing all phases of the project cycle and have gained extensive experience in service delivery, global IT operations, enterprise infrastructure management, client engagement, and IT services support, including incident, problem, change, and risk management.
Overview
17
17
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Project Manager
Dubai Electricity and Water Authority
07.2020 - Current
- Responsible for managing the Portfolio of Innovation and The Future Division under DEWA Central Portfolio Management Office (PMO)
- Ensures to provide efficient support to project and program managers, including good practice guidance, training sessions, and supporting project management documentation and standards to maintain the highest possible Project Management standards
- Developing project scopes and objectives, based on the Innovation Super Department Portfolio, involving all relevant stakeholders and clients and ensuring technical feasibility of projects aside with the Business Requirement Management team
- Develop a detailed portfolio plan to track projects and programs progresses and to ensure that they are delivered on-time, within scope and within budget
- Ensure aligning the assigned projects with Dubai Government strategy, DEWA strategy and Innovation and the Future strategy
- Use appropriate verification techniques to Measure project performance, present statistics, and report departments’ KPI to Innovation and The Future higher management, CIO and CInO, and raise reports and escalate when it is needed
- Manage the relationship with the project management team and all stakeholders, to maintain all needed approval and pending requests are complied and delivered within the defined SLA
- Provide
- Perform risk management to minimize project risks
Project Manager
Road and Transport Authority
03.2014 - 06.2020
- End to End project life cycle management for HR, and Marketing portfolio (12 work streams)
- Ensure all projects and changes are managed and governed by the reference architecture model and corporate policies
- Participate in building the IT-PMO methodology and reporting
- Prepare RFPs for business demand and conduct evaluation on both technical and business levels
- Collaborate with stake holders to ensure conformance of the requirements
- Conduct knowledge transfer sessions for technology trends and latest updates
- Manage L1 escalations and incidents with the service desk team
- Review health check details and recommend enhancements to ensure meeting the service KPIs
- Actively participating with business and finance to budget planning
- Prepare and review the project document repository to ensure standardization
- Coordinate with stakeholders for contract renewals, variations, systems upgrade, licensing
- Plan and manage integration packages between business support systems and core application platforms
- Review and evaluate vendors’ proposals and presentations and works with the referral source partner to coordinate the delivery of these presentations to prospects.
Data center principle consultant
United Arab Shipping Company, S
05.2008 - 03.2014
- Manage the data center program to achieve optimal uptime and SLA compliance
- Manage the development, implementation and administration of operational processes, programs and systems
- Lead the operations team and manage the team roster schedule
- Coordinate with clients; ensure proper notification and communication
- Establish methods and procedures for work activities; identify and resolve operational problems; and communicate expertise and approval concerning activities
- Manage and oversee the repair and maintenance of equipment; assign work orders ensuring safety and production related orders are highest priority.
Senior Engineer
Dar Al Handasa Construction Company
06.2006 - 04.2008
- Manage front line support with clients in distributed offices
- Manage the mobile office IT infrastructure – Project sites
- Ensure the site IT operations are properly maintained and managed in timely manner
Education
B.Sc. - Computer Engineering
University of Sharjah- UAE
Master of Business Administration - undefined
Victorian Institute of Technology
Skills
Technical project management
Accomplishments
- Appreciation letter by Roads and Transport Authority - Director of Solution Development and Support for achieving the Services Automation target through RTA Automation Program (2016)
- Appreciation certificate by Dubai Electricity and Water Authority Chief Innovation and Information Officer for demonstrating continuous efforts & excellent work, and closing the projects related to Financial Audit Authority audit, project follow-up, ans assessing employees for completing the projects (2021)
Certification
PMI-PMP® Project Management Professional, Certificate ID 2178873
Training Courses
- PMI Agile Certified Practitioner (PMI-ACP)®
- TOGAF® 9 Combined level 1 and level 2 - Simplilearn.com
- PMI-RMP® Certification Course - Simplilearn.com
- IASSC Lean Six Sigma Black Belt - Grey Campus Training Center
- ITS Master Plan Training Course - TranspoGroup
- Open Data - North Carolina State University- Transportation Research and Education Institute
- Amazon Web Services (AWS) - Simplilearn.com
- Cisco Certified Network Professional - New Horizon Institute
- Cisco Certified Network Associate - New Horizon Institute
- Presenting with Confidence- Continuum HR & Training Consultancy.
- Microsoft Excel for Finance and Accounts Professionals- ExecuTrain.
Timeline
Project Manager
Dubai Electricity and Water Authority
07.2020 - Current
IASSC Lean Six Sigma Green Belt, Certificate ID GR66002026BH
06-2018
PMI-PMP® Project Management Professional, Certificate ID 2178873
03-2018
Project Manager
Road and Transport Authority
03.2014 - 06.2020
Data center principle consultant
United Arab Shipping Company, S
05.2008 - 03.2014
Senior Engineer
Dar Al Handasa Construction Company
06.2006 - 04.2008
B.Sc. - Computer Engineering
University of Sharjah- UAE
Master of Business Administration - undefined
Victorian Institute of Technology