Bo Lay
Dubai
Summary
Experienced professional specializing in training and development, leadership cultivation, and strategic planning. Proven track record in optimizing business processes and enhancing customer experiences while prioritizing stakeholder engagement. Skilled in project management with a focus on successful strategy implementation to drive organizational success. Committed to advancing leadership capabilities to promote innovation and growth in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Training and Development Manager
JTI Myanmar Co. Ltd
11.2024 - 08.2025
- Developed and executed a strategic training framework to promote continuous learning across all organizational levels.
- Designed and delivered innovative blended learning solutions, including virtual instructor-led training, e-learning modules, and interactive workshops.
- Spearheaded leadership development programs to cultivate future organizational leaders.
- Conducted talent assessments in collaboration with senior leadership to align workforce capabilities with business objectives.
- Provided personalized coaching to managers and employees, fostering professional growth and improved workplace relationships.
- Partnered with cross-functional teams to implement company-wide people programs such as onboarding, performance management, and career development initiatives.
- Monitored training effectiveness through data-driven evaluation methods, ensuring alignment with organizational goals.
Group HR Manager (Specialized in Training & Development)
Yoma Strategic Holding Ltd.
06.2018 - 10.2024
- Develop and implement a comprehensive, long-term training and development roadmap that fosters a culture of continuous learning across all entities.
- Create and roll out dynamic, blended learning solutions, including virtual instructor-led courses, e-learning modules, and innovative educational formats to engage and develop remote and on-site employees.
- Design, develop, and implement a robust leadership development program tailored to our high-growth, fast-paced environment to build strong leaders for the future.
- Create and execute learning programs focused on enhancing employee skills, career growth, and overall engagement.
- Provide personalized coaching and feedback to managers and employees to support their professional development and strengthen workplace relationships.
- Collaborate with the VP of People, People Business Partners, and organizational leaders to continually assess and enhance talent across the organization.
- Contribute to the development and implementation of company-wide initiatives, including onboarding, continuous performance management, and talent management programs.
- Partner with other team members to drive organization-wide projects and initiatives focused on enhancing the employee experience and overall performance.
Business Analyst Manager- Customer Experience
Ooredoo
, Myanmar
08.2016 - 05.2018
- Evaluated customer experience policies and market strategies to optimise operational models.
- Collaborated with stakeholders to design solutions that met customer needs.
- Analysed strategic business requirements, ensuring alignment with organisational objectives.
- Facilitated requirements-gathering sessions with diverse stakeholder groups, including executives.
- Documented processes to define roles and improve operational efficiency.
- Identified project work packages while providing timely status updates to management.
- Contributed to development of tender requirements and RFP documentation.
- Interpreted business rules into actionable technical solutions for implementation.
Business Process Manager
Ooredoo
03.2014 - 07.2016
- Designed, executed, and improved Direct Sales Channel processes to align with strategic goals and enhance profitability.
- Developed and implemented new processes, integrating channel KPIs into systems to support operations.
- Collaborated with stakeholders to optimize Sales & Distribution systems and processes.
- Managed logistics in CRM (NGBSS), including uploading and distributing items to Direct and Indirect Channels.
- Maintained a holistic view of processes, ensuring continuous improvement and innovation.
- Liaised with stakeholders to define, develop, and enhance Sales & Distribution systems and processes, ensuring smooth adoption of new processes.
- Translated channel KPIs into actionable requirements, integrating them into business processes and systems to support Direct Channel operations.
- Ensured seamless rollout and operations of the E-Top-Up Management System.
- Handled ad hoc responsibilities to meet business requirements.
Process Control Senior Specialist
Myanmar Brewery Limited
09.2008 - 12.2013
- Safeguarding of Company’s Assets in terms of monitoring the weakness of current Internal Controls and finding ways to improve them by providing Audit recommendations to management and Section heads.
- Assisting ‘Audit Section Head’ in improving existing internal controls and recommending new controls where necessary
- Assisting ‘Audit Section Head’ in implementing ‘Audit follow-ups by our own Department and Group Internal Auditors (F &N, Singapore)
- Preparing ‘Warehouse Audit reports’ based on ‘Compliance-status verification and Physical observation’ and then providing ‘Audit recommendations’ to the respective Department/ Warehouses for the purpose of improved &Reliable Internal control.
- Verifying the Tender process, Incentive payment
- Verifying and Monitoring the Monthly stock write-offs status
- Verifying & monitoring to make sure that ‘Promotion items, A& P items’ are properly accounted for and truly delivered to the targeted Customers, and to avoid abuse by the Delivered personnel
Public Relation Officer
Samsung Co. Ltd
Dehradun
01.2011 - 04.2013
Sales Assistant
Air India
01.2010 - 12.2010
Education
MPA - Business Administration
Aldersgate University
PhilippineB. Com - Economic
DAV (PG) Colleague
Dehradun, IndiaSkills
- Training and development programs
- Leadership cultivation
- Strategic planning and execution
- Business process optimization
- Customer experience enhancement
- Stakeholder engagement
- Project management expertise
Certification
- DeBoer Fellowship Training Program (DeBoer Legacy Year 2023 - Bangkok)
- Management Development Program Certificates (Awarded by Ooredoo Qatar)
- Leadership Program Certificates (Malaysian Institute of Management)
- Prince 2 Project Management
Languages
English (fluent)
Hindi (fluent)
Urdu (fluent)
Burmese (fluent)
PERSONAL PARTICULARS
- Age: 35 Year
- Nationality: Myanmar
- Languages: Burmese, English, Hindi.
Timeline
Training and Development Manager
JTI Myanmar Co. Ltd
11.2024 - 08.2025
Group HR Manager (Specialized in Training & Development)
Yoma Strategic Holding Ltd.
06.2018 - 10.2024
Business Analyst Manager- Customer Experience
Ooredoo
08.2016 - 05.2018
Business Process Manager
Ooredoo
03.2014 - 07.2016
Public Relation Officer
Samsung Co. Ltd
01.2011 - 04.2013
Sales Assistant
Air India
01.2010 - 12.2010
Process Control Senior Specialist
Myanmar Brewery Limited
09.2008 - 12.2013
MPA - Business Administration
Aldersgate University
B. Com - Economic
DAV (PG) Colleague
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