Bobby Dhaliwal
Dubai
Summary
An energetic and self-motivated Senior Director, leading teams to consistently exceed targets and KPIs across a diverse range of products. Excellent communicator, able to effectively adapt communication style to engage with clients and business associates, as well as team members and senior management. Has almost 11 years of real estate consultancy and management experience in Dubai and 7 years of retail management experience in the UK, with a passion for developing business, providing exceptional consumer service and delivering outstanding sales results. An experienced leader and team player with high levels of ambition and determination in a target driven environment. Bringing strategic mindset and collaborative approach, I excel in leading teams through complex challenges and driving impactful results. My communication and problem-solving skills facilitate effective stakeholder engagement and seamless project execution. With focus on innovation and team empowerment, I am committed to fostering culture of continuous improvement and success.
Overview
22
22
years of professional experience
Work History
Senior Director
Let's Prosper
2025.04 - Current
- Manage a team of 5 relationship managers who are responsible for building and growing the data platform for users, such as owners, investors and buyers. Streamline our data platform by connecting with Dubai Land Department and Reddin to bring live factual data for our users who can cross check with the platform to see how their property portfolio is performing.
- Add new features to the data platform which will allow our users full unprecedented access to the Dubai market.
- Analyze the response from weekly active sign up's and monitor the market trends every month.
- Tasked with liaising with the marketing team 3 times on a weekly basis to focus on driving the product to the market users and showcasing user friendly access to the app.
- Tasked with bringing in new investors by building long lasting relations with local and international by allowing them the full access to the data platform.
- Train and develop the team on how to meet certain KPI;s set on a weekly basis which are based on number of phone calls, sign ups, follow up emails sent, and users signed on to the platform.
- Partnered up with the biggest real estate developers in the region and added a new feature with upcoming off plan projects.
- Increased the users by 357% in the first 4 weeks by liaising with the marketing team to grow the product on all social media platforms and increase its visual presence.
- Successfully brought on 350 new users to the platform within its first 3 months of inception.
- Implemented KPI's to the team which resulted in full market exposure and traction which allowed us to grow our users week on week.
- Generated interest from the European market of investors who have invested in Dubai and allowed them to monitor their property portfolio and current stock value.
- Liaised with developers in Dubai, India, Europe and China, so they can add their projects to our database to allow investors to secure the ROI investment that requires their needs.
- We have already amassed more than 90% accuracy of the Dubai market in terms of transaction volume with the sales and leasing sectors by coordinating with the Dubai Land Department.
Head of Sales & Business Development
Talent Higher Executive Search
2024.11 - 2025.04
- Managed and led a team of 10 recruitment consultants who specialised in Corporate Services, Data Tech, Fintech, IT, Procurement and Sales & Marketing.
- Set weekly KPI's to ensure all targets were met using strong sales tactics and initiatives.
- Set a weekly target to sign 3 new clients and have 5 offers accepted.
- Used and implemented an in house CRM which provided us with clarity and understanding for both clients and candidates.
- Set weekly training sessions on how to overcome obstacles when negotiating with clients and candidates.
- Dubai
- Signed the most clients in a single month of a new joiner - 7.
- Helped close 4 placements in 1 day with a colleague specializing in the Sales & Marketing industry.
- Achieved our best quarter of commission generated in the company's history which yielded in 751,532 AED in gross commission from January - March 2025.
- Hired and trained consultants in Europe on a remote basis which yielded success in the Prop-Tech industry by signing 4 international clients.
- Successfully closed a deal with a client in New York which generated 311,000 AED in gross commission.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Negotiated contracts and agreements with clients, optimising terms for both parties while maximising sales profitability.
- Managed a portfolio of accounts, ensuring high levels of customer satisfaction and retention.
Senior Principal Consultant
Allsopp & Allsopp Executive Search
2022.02 - 2024.11
- Team lead managing 8 recruitment consultants specialising in industries such as Corporate services, Tech, IT, Sales & Marketing.
- Implemented new strategies by introducing road shows in DIFC - which yielded in great success in signing new clients.
- Maintained KPI's on a weekly basis which would result in clients signed and offers accepted.
- Hired and trained new recruits from UK.
- Helped implement a new CRM system (ZOHO) to maximise proficiency and accuracy.
- Dubai
- Became the fastest Recruitment consultant to make a placement from joining (6 days).
- Achieved the quickest placement for our corporate services client (8 hours) from interview to signing the offer letter.
- Won individual awards such as, most commission generated in a quarter, (219,000 AED) most clients signed in a quarter (13) and most placements in a quarter (17).
- Awarded Silver plaque at the annual awards in 2024 for the most commission generated within the whole team.
- Became the fastest and only recruitment consultant to be promoted 3 times over a 2 year period.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Facilitated workshops and training sessions to upskill team members and improve service delivery.
- Implemented innovative methodologies for process improvement, resulting in increased efficiency and productivity.
- Coordinated cross-functional teams to ensure seamless execution of projects and alignment with objectives.
Business Development Manager
Xec-T Executive Consultancy
2018.09 - 2022.02
- Managing and handling a team of 5 senior recruitment consultants and maintaining full transparency with new and existing clients. Used both internal resources and business contacts.
- Providing new joiner training, including CRM training to recruits from within the UAE and those from abroad, including consultants with little or no prior external recruitment.
- Management and day to day leadership of a 5-consultant sales team, including conducting both team and individual target meetings, weekly updates on KPIs and performance, introducing monthly incentives for high performers and working on business development of the company.
- Regularly helped team members by offering support and advice to assist with sales technique and negotiation skills to finalise deals and reach/exceed their KPIs.
- During absence of senior management, managed the profit and loss accounts of each team (including invoices being raised to clients) and reported the same back to the CEO.
- Dubai
- Consistently signed clients on a monthly basis within the Legal and Finance industry on an average of 14% fee payable to the company.
- Closed the biggest single placement with my Legal client which generated 267,000 AED commission.
- Achieved more than 1,000,000 AED gross in commission in my first year.
- Trained and developed strong sales strategies for consultants to sign clients and maintain strong relationships.
- Helped 2 new starters close deals within their first 45 days of joining the company.
- Developed business plans to establish revenue and growth.
- Closed long-term agreements through skilful negotiation.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
Residential Sales Consultant
Quantum Real Estate
2016.11 - 2018.02
- Make at least 250 calls throughout the week and speak to as many clients (existing and prospective) as possible, to obtain and chase down leads on new business.
- Ensure that all properties listed by the company are verified; complete ten new listings per week; and maintain regular contact with clients.
- Maintain business and client relationships and network with their contacts for referral business to increase personal profile and that of the company and increase cross-selling within the company.
- Ensure that the monthly revenue target of AED100,000 is consistently achieved.
- Dubai
- Consistently reached and often exceeded monthly revenue target and even made 128% of target in first two months with the company.
- Awarded best Newcomer Agent for Sales by Quantum in first quarter and thereafter received numerous incentives/awards for level of revenue billed.
- Built strong client relationships, which have led to high levels of referral work and a network of constant sales leads.
- Have aided increased revenue of the company through referral work to agents working in different divisions.
Customer Consultant/Assistant Manager
Dixons Carphone Warehouse
2015.09 - 2016.05
- Managing a broad range of KPIs, including sales results, customer satisfaction scores, regulatory compliance, operations and staff engagement scores.
- Managing and training a team of front of house staff to improve customer service and business generation skills and managing customer complaints and conflict resolution.
- Maintain and update sales logs, branch rosters, stocking, visual merchandise, budgets and regulatory requirements.
- Compliance with legal regulations and requirements for selling insurance policies to customers.
- Westfield and Ilford stores, London
- Regularly awarded Sales Executive of the month award for best seller in the Westfield store.
- Consistently exceeded weekly sales target by circa 30% in Westfield store - led to promotion to Assistant Manager of the Ilford branch.
- Developed and implemented strategy for sales growth of the Ilford store, which was constantly underperforming. This led to a 35% increase in contract sales per week - resulting in the store achieving Band 1 status.
- Consistently exceeding weekly target of Insurance policy and accessory sales by 50% leading to award of Regional Best Seller of Insurance for four months consecutively in the East London region.
- Introduced the concept of 'daily quick connect meetings' to share best practice ideas and analyse sales statistics to increase performance of sales targets.
- Built strong customer relationships leading to a high percentage of referral sales from loyal customers.
Retail Director
Pethybridge Stores Ltd.
2010.12 - 2015.09
- Managed and co-owned a high footfall retail store, responsible for negotiating with suppliers, inventory control, branding and merchandising and financial planning.
- Creation and implementation of successful sales plans and techniques, enabling consistent development and increase of turnover.
- Identifying, recruiting and training the best managers and salespeople and providing constant motivation, advice and coaching.
- (UK)
- Strong commercial and business acumen utilised to exploit opportunities for business growth and increase weekly turnover by over £3000 in the first 6 months as Director.
- Awarded Best Independent Convenience Store in South Wales region in the Convenience Retail Awards 2012.
- Increased total turnover by circa 60% within 5 years (from £678,000 to £950,000) by innovative methods including: implementation of Paypoint and National Lottery services in store; introducing promotional offers and schemes offered by various retail and symbol groups; modernisation of the store and revising opening hours to compete effectively in the local market; introduction of new EPOS systems; and conducting market research on desired product lines of customers and implementation of the same.
- Nominated for Small Businessman of the year award in 2012 and 2014 by Bestway Group.
Assistant Manager
Costcutter
2004.03 - 2010.11
- Responsible for making decisions on stock control and negotiating directly with various suppliers to coordinate deliveries, arrange new promotions in store, advertising and branding of the store.
- Provided management cover in absence of the Director.
- Assisted with bookkeeping and handling of petty cash/banking.
- Responsible for the communication of strategy with staff members and providing training programs for new hires.
- Pethybridge Road, (UK)
- Changed symbol group from Londis Supermarkets to Costcutter Stores to diminish competitors and maximise profitability.
- Awarded Costcutter Retailer Award for two years consecutively for brand promotion, superior merchandising and increased revenue of a store from 2006 to 2008.
- Remerchandised the store layout leading to increase in profit margins by 12%.
- Implemented a home delivery system leading to an increase in weekly sales of circa £1,000.
Education
A-levels - Business studies, IT
Feltham Community College Sixth Form
01.2004
GCSE's - Grades A-C
Eaglesfield Secondary School
01.2003
Skills
- Team management
- KPI implementation
- Client relationship management
- Market analysis
- Data platform development
- Business development
- Sales strategy
- Contract negotiation
- Performance optimization
- Customer acquisition
- Training and development
- Cross-functional collaboration
- Stakeholder engagement
- Customer service excellence
- Team building and training
- Decision making
- Leadership excellence
- Effective communication
- Relationship-building
- Product knowledge
- Employee training
- Negotiation expertise
- Strategic planning
- Critical-thinking
- Strategies and goals
- Performance Management
- Talent acquisition strategy
- Project coordination
- Territory planning
- People development talent
- Leadership acumen
- Financial reporting
- Sales expertise
Languages
English
Punjabi
Hindi
References
Available upon request.
Interests
- Indoor and outdoor sporting activities
- Trying new cosines and dinging experiences
- Travelling to many destinations and exploring different cultures
- Experiencing reading business strategy ideas within my own network
Accomplishments
- Built and nurtured key client relationships to grow profit by 36%.
- Developed and instituted employee training and retention initiative that reduced employee turnover by 68% within 2 years.
- Created and developed critical CRM policies to consistently exceed quality and targets.
- Improved weekly and monthly reviews by successfully handling customer complaints and implementing monthly staff training.
- Planned and coordinated new projects resulting in increased performance from the team
Timeline
Senior Director
Let's Prosper
2025.04 - Current
Head of Sales & Business Development
Talent Higher Executive Search
2024.11 - 2025.04
Senior Principal Consultant
Allsopp & Allsopp Executive Search
2022.02 - 2024.11
Business Development Manager
Xec-T Executive Consultancy
2018.09 - 2022.02
Residential Sales Consultant
Quantum Real Estate
2016.11 - 2018.02
Customer Consultant/Assistant Manager
Dixons Carphone Warehouse
2015.09 - 2016.05
Retail Director
Pethybridge Stores Ltd.
2010.12 - 2015.09
Assistant Manager
Costcutter
2004.03 - 2010.11
A-levels - Business studies, IT
Feltham Community College Sixth Form
GCSE's - Grades A-C
Eaglesfield Secondary School