Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Bobby Nand

Technical Service Delivery Manager
Dubai

Summary

CAREER SUMMARY Accomplished Project Manager highly regarded for orchestrating complex projects with cross-functional global teams. More than 20 years of achievement delivering projects on time and within budget. PMP and PRINCE2 certified professional, with experience managing large digital transformation programmes. Senior Information Management professional with extensive knowledge and achievements in Project Management within U.A.E, UK and Australia. I possess a wide range of experience in Contract Management, Business Operations, Governance and Process Change Management. During my time in Dubai, London and Australia, I have managed highly successful teams and successfully executed multiple projects with varying complexities. I am especially skilled at developing people and creating highly motivated teams and committed to the highest levels of professional and personal excellence.

Overview

22
years of professional experience

Work History

Dubai

Technical Delivery Manager Informatica
09.2021 - Current

Job overview

  • Delivered projects across MEA regional client portfolio of top-tier companies
  • Drove the adoption of consistent project management practices with customers and internal teams
  • Lead project meetings including project kick-off, status, steering committee, and other phase gate meetings and ensured customer alignment regarding project scope, timelines, and deliverables
  • Worked with project team members to define project tasks and milestones, and coordinated the alignment of dependencies both within the project and across other projects
  • Mentored project team members on Informatica delivery methodology and drove utilization of consistent processes and deliverables
  • Led project teams and worked alongside customer and partner teams to successful delivery of Informatica solution
  • Liaised with architects, technical teams, and leadership (both business and IT) across the customer’s organization to fully understand the client’s project portfolio, proactively addressing emerging functional and technical requirements.

GAC Group
Dubai

Senior Project Manager
02.2019 - 08.2021

Job overview

  • Led a team of technical and business professionals for a multi-million-dollar digital transformation programme
  • Managed the delivery of the project with the different Business (Business Owners, Customers) and IT units (Technology Business Managers, Infrastructure & Application Managers)
  • Ensured that each assigned project was delivered on time within budget and scope, with high quality and in accordance with the project goals
  • Proven record of expertise in project budget, forecast, costing (estimate vs actual) to justify with business case
  • Managed internal resources and third parties/vendors for the execution of projects
  • Created and maintained comprehensive project documentation
  • Engaged people, organizations, and partners in developing goals, executing plans, and delivering results
  • Mobilised teams, building momentum to get things done by communicating clearly and consistently, investing time and energy to engage the whole organization
  • Used negotiation skills and adaptability to encourage recognition of joint concerns, collaboration, and to influence the success of outcomes
  • Followed and lead across boundaries to engage broad-based stakeholders, partners, and customers in a shared agenda and strategy
  • Successfully implemented Informatica Master Data Management and Governance solution
  • Programme managed Information Management team, based on approved 3 year business strategy
  • Proactive risk management specialist to identifying potential risks and devising contingency tactics
  • Hold credentials in influencing C-level management decisions, and able to engage cross-functional teams, customers, and suppliers
  • Led team meetings and steering committee meetings regularly
  • Administrated Agile ceremonies, including backlog grooming, user story mapping, sprint planning, daily stand-ups, remove impediments, sprint retrospective, and deliveries
  • Accountable for product management, as well as product roadmap, specifications, product backlog, planning, designing, QA, UAT, and Deployment
  • Devoted people and team manager with proven capabilities in leading and mentoring software development and collaborating with product partners such as Informatica product suite, MS Azure and Microsoft Dynamics
  • Hands-on experience in project management tools such as JIRA, MS Project, Visio, SharePoint, Office 365

Transguard Group
Dubai

Project Manager
07.2018 - 02.2019

Job overview

  • Managed end-to-end delivery of Time and Attendance project as part of a digital transformation initiative
  • Evaluated multiple vendor solutions as part of the vendor and product selection process
  • Led a team during the Proof of Concept phase of the T&A project
  • Negotiated commercial terms with the manufacturer of the T&A devices and associated systems
  • Managed project stakeholders at a senior level within the steering committee
  • Created and executed Project Plan for the rollout of the T&A system within Transguard group
  • Ensured successful delivery of business IT projects through coordination with all involved parties including business stakeholders
  • Reported risks and issues on T&A project and mitigated them to minimize impact
  • Tracked project budget against actual spend on a monthly basis
  • Managed multiple teams – ICT, Operational, Systems Integration throughout the lifecycle of the project
  • Maintained strong relationships with vendor and third-party suppliers.

Bobby & Mel's Travel Co

Travel Consultant Co-Owner
03.2017 - 07.2018

Job overview

  • Established a successful online travel business whilst taking a career break.

Wynyard Group
Dubai

Project Manager
09.2015 - 03.2017

Job overview

  • Implemented traditional/hybrid Waterfall and Agile methodologies, on multiple and cross-functional concurrent projects and work-streams per project of varying degrees of complexity
  • Established project governance and prepared plan(s), ensuring full engagement from customers as well partners
  • Ensured timely and accurate communication with project stakeholders throughout the life cycle of the project and reported progress on projects internally and externally in a timely manner
  • Managed IT service delivery and SLA/SLM to achieve high level of customer satisfaction
  • Lead deployment of ITSM in-line with ISO and ITIL best practices
  • Assumed total accountability for incident & problem management, change control & vendor management
  • Managed development of complex IT infrastructure portfolios and provided a wide range of consultancy in telecommunication and network solutions for SME’s globally.

The Wilderness Society Inc

IT Operations and Project Manager
07.2014 - 03.2015

Job overview

  • Project Managed implementation of Raiser’s Edge – CRM & Nation Builder - Data management systems
  • Migration to the Amazon Web Services solution for disaster recovery to production environments
  • Implemented fully hosted PBX solution from Macquarie Telecom
  • Executed IT Strategy.

Health and Human Services

Project Consultant
07.2012 - 07.2014

Job overview

  • Managed project stakeholder and governance processes in conjunction with the Project Management Office
  • Led RFQ and Tender processes for software development, purchasing and support
  • Commissioned a new data centre and managed existing infrastructure as part of a systems stabilisation project
  • Implemented and managed various infrastructure layer of mission critical State-wide health systems
  • Planned the migration from VMWare ESX4.1 to 5.0/5.1 with server consolidation
  • Provided leadership as a senior member of the Infrastructure Management Team.

Supreme Fuels Trading FZE
Dubai

Senior IT Manager
06.2010 - 06.2012

Job overview

  • Managed a team of 30, delivering IT Infrastructure, Systems Development & Implementation and Help Desk Support to the Fuels Business Unit, comprising over 1,300 employees
  • Restructured Fuels IT team of 30 personnel:- Infrastructure, Applications/Functional Consultants and Network/Communications
  • Communicated effectively and fostered strong relationships with senior management, peers, employees, key vendors, business partners and external customers
  • Implemented integrated Invoicing, Stock Management and Warehouse module in Microsoft Axapta
  • Halved the annual satellite communications costs from USD1.2million over the past 12 months by negotiating contractual terms with existing suppliers and introducing competitive vendors
  • Designed a web-based portal to capture Inventory, Fuel transportation, tracking and invoicing
  • Implemented Real Time Automatic Tank Gauging Inventory system providing up to date tracking of Fuel - Commercial value of the contract ~ USD8 million
  • Established automated processes to achieve a 50% reduction in preparation time of Supreme’s consolidated management reports as presented to the Board of Directors.

Fidessa group plc

Fidessa Service Delivery/Project Manager
04.2003 - 06.2010

Job overview

  • Delivered Barclays Global Equities USD10M contract of equities trading software ahead of schedule and within strict budget parameters
  • Generated new business through regular meeting with clients, translating their business requirements to technical solutions
  • Led on-site Fidessa implementation teams tasked with providing ongoing implementation of the existing Fidessa trading system and providing additional/enhanced functionality through new development work and upgrades
  • Replaced incumbent systems with Fidessa technology requiring deep understanding of the existing workflow
  • Maintained close ties with the Fidessa development teams to collaboratively design new Fidessa products and technology in partnership with the end users
  • Continuous performance evaluation of the entire system (network topology, hardware specification, software design, architectural design)
  • Refined of the operational workflow of the implementation team (change management, issue tracking, development flow, rollout management).

Fidessa group plc

Data Centre Manager
05.2000 - 03.2003

Job overview

  • Managed the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems
  • Ensured that a constant state of readiness in support of the mission goal of minimal downtime
  • Provided consistent leadership and support through planning, communicating, and managing a team of managers and professionals responsible to deliver the Data Centre facility services
  • Established performance benchmarks, conducted analyses and prepared reports on all aspects of the critical facilities
  • Migrated servers into the data centres, ensuring minimum downtime and disruption to Fidessanet clients
  • Interfaced with business groups and external clients, including communications providers, with respect to price negotiations, licensing and service delivery
  • Managed Service Level Agreements with the user communities, external suppliers and the financial exchanges
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Education

University of Tasmania

Bachelor of Science (Hons) from Mathematics and Computer Science

Tasmania

Diploma of Education University

Skills

Project Managementundefined

Accomplishments

  • Lifecycle management from procurement to implementation of Informatica Master Data Management and Governance product suite; Master Data Mgmt, Data Quality Mgmt, Enterprise Data Catalogue and Axon – RFP to Implementation to Support handover
  • Managed Fixed Price and Time and Material Contracts representing clients as well as vendors in the UK, Australia, UAE
  • Managed cross functional departments & teams including co-ordinating vendors, distributors and developers in different geographical locations
  • Planned, implemented and tracked projects that delivered software tools to key government and financial services clients
  • Successfully delivered numerous systems related projects within time, budget and performance objectives
  • Programme managed product consultants, product support specialists and technical support teams
  • Recruited, mentored and developed direct reports, building a high performing team of individuals who were able to problem solve, demonstrate initiative and deliver desirable outcomes within competing deadlines on various IT Projects
  • Established & implemented local representative offices and governance models in the UK, Australia, UAE, Afghanistan and Somalia, enabling growth and organizational development in the region
  • ERP improvement projects – Successfully implemented the Inventory, Invoicing and Warehouse Management Systems using Microsoft Dynamics – CRM
  • Project Managed and deployed Market Data Trading platforms to global brokers in the UK, Europe and Australia

CERTIFICATIONS

  • Project Management Professional (PMP) Certification No.2980671
  • PRINCE2® 6th Edition Practitioner in Project Management Certification # GR657083835BN

Timeline

Technical Delivery Manager Informatica

09.2021 - Current

Senior Project Manager

GAC Group
02.2019 - 08.2021

Project Manager

Transguard Group
07.2018 - 02.2019

Travel Consultant Co-Owner

Bobby & Mel's Travel Co
03.2017 - 07.2018

Project Manager

Wynyard Group
09.2015 - 03.2017

IT Operations and Project Manager

The Wilderness Society Inc
07.2014 - 03.2015

Project Consultant

Health and Human Services
07.2012 - 07.2014

Senior IT Manager

Supreme Fuels Trading FZE
06.2010 - 06.2012

Fidessa Service Delivery/Project Manager

Fidessa group plc
04.2003 - 06.2010

Data Centre Manager

Fidessa group plc
05.2000 - 03.2003

University of Tasmania

Bachelor of Science (Hons) from Mathematics and Computer Science

Tasmania

Diploma of Education University

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Bobby NandTechnical Service Delivery Manager