Bob Thomas Fou'uh Akahkuh
IT SUPPORT SPECIALIST
Abu Dhabi
Summary
Highly skilled and dedicated IT Support Technician with over 5 years of experience in providing technical support, troubleshooting hardware and software issues, and ensuring seamless IT operations. Adept at installing, configuring, and maintaining IT infrastructure with a strong focus on user support and customer satisfaction. Proven ability to optimize system performance, reduce downtime, and improve network efficiency. Seeking to leverage expertise in IT support and system administration to contribute effectively in a dynamic organization.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
IT Support Specialist
Rubbama Transport and General Contracting
Abu Dhabi, Abu Dhabi
11.2024 - Current
- Troubleshot POS systems, maintained hardware and network connectivity, and updated sales data.
- Coordinated with IT support for issue resolution, ensured cybersecurity compliance, and supported software installations.
- Supported software installations to optimize sales operations.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
IT Support Specialist
CBCHS HIV-Free Zone 1 Project @PEPFAR Sponsored Through CDC ATLANTA
BAFOUSSSAM, West Region Cameroon
10.2020 - 01.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
DATA CLERK/ QI OFFICER
CBCHS HIV-Free Zone 1 Project @PEPFAR Sponsored
BAFOUSSSAM, West Region Cameroon
07.2020 - 01.2025
- -Free zone 1 project- @PEPFAR through CDC Atlanta
- Demonstrated adaptability when transitioning between multiple projects without sacrificing timeliness or attention to detail.
- Prepared detailed reports for management, showcasing trends and insights derived from analyzed data sets.
- Provided support during audits by supplying accurate documentation of all processed transactions as needed.
- Conducted regular database maintenance activities, ensuring optimal performance levels were sustained over time.
- Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.
- Improved data retrieval times with well-organized filing systems, expediting access to critical information.
- Reduced manual workload by automating repetitive tasks through the use of macros and other programming tools.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Corrected data entry errors to prevent duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
ICT Teacher
Bishop Rogan College
Buea, SouthWest Region, Cameroon
02.2020 - 06.2020
- Developed and delivered engaging ICT lessons, increasing Student Participation and understanding of key tech concepts by 95%
- Boosted student confidence and independence through personalized learning approaches and one-on-one support.
- Utilized data-driven methods to track student progress, tailoring instruction accordingly for optimal results.
- Collaborated with fellow IT teachers to develop an integrated curriculum, resulting in improved student understanding of complex subjects.
- Organized extracurricular clubs and activities related to information technology, inspiring passion for the subject matter among students.
- Assessed student performance using various evaluation methods, providing constructive feedback for improvement opportunities.
- Incorporated hands-on activities and project-based learning into lessons, enabling students to apply their knowledge practically.
- Increased student engagement with interactive online tools and resources during lessons.
- Attended professional development technology courses to increase knowledge base and learn new information.
IT Technician & Support Staff
Catholic Education Secretariat
Buea, SouthWest Region, Cameroon
10.2019 - 03.2020
- Provided technical support for software and hardware troubleshooting
- Enhanced IT uptime through proactive maintenance and troubleshooting
- Ensured seamless online access by setting up and maintaining robust internet connections
- Maintained accurate documentation of IT assets and configurations
- Expertly conducted remote scanning and backup of all faculty and staff files in college settings
- Boosted productivity by digitizing staff records remotely
- Secured robust internet setups for seamless online access
- Boosted productivity by digitizing staff records remotely
- Ensured operational efficiency via effective IT problem-solving
- Created engaging weekly and monthly data review presentations, facilitating better insights and actionable strategies for program improvement
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Secretarial Duties
CAMEROON G.C.E BOARD
Buea, SouthWest Region, Cameroon
07.2017 - 07.2019
- Performed full range of secretarial duties for department and maintained employee files.
- Earned trust and respect of peers, administration, and faculty through diligent work ethic and attention to detail in executing secretarial duties.
- Demonstrated punctuality by arriving early to scheduled shifts and promptly attending to assigned duties throughout the day.
- Managed time effectively while multitasking different responsibilities including ball collection, maintenance duties, and customer interaction.
- Served on executive leadership team to keep company mission and vision foremost in activities and duties.
- Participated in staff meetings, trainings and other office-related duties.
- Mentored new volunteers by providing guidance on duties and responsibilities within the senior center setting.
- Collaborated with management to develop new protocols for increased efficiency and effectiveness in lifeguard duties.
IT Support Intern
Cameroon Development Corporation (CDC)
Limbe , SouthWest Region, Cameroon
06.2016 - 08.2016
- Assisted in configuring Ethernet cables for network communication
- Installed and maintained computers, printers, and essential software
- Provided end-user support on IT-related issues and best practices
- Enhanced user experience by providing clear, concise communication and empathetic assistance.
- Created detailed documentation for common support requests, reducing response time for future inquiries.
- Developed strong working knowledge of product offerings, enabling accurate guidance for customers seeking assistance.
- Assisted in streamlining support processes for increased efficiency and productivity.
- Served as a liaison between clients and technical teams, ensuring timely resolution of complex issues.
- Supported staff training initiatives by creating informative materials and conducting workshops on effective support techniques.
- Improved customer satisfaction by efficiently addressing and resolving support issues.
- Answered and directed telephone calls to correct staff member.
- Sorted and routed mail and packages to recipients.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
Education
Bachelor In Technology - Computer Networks and System Maintenance
University of Bamenda
01.2017 - 04.2019
Computer Engineering - Hardware Maintenance
HIBMAT University Institute of Buea
01.2016 - 04.2017
GCE Advanced Level - undefined
National Comprehensive High School
LimbeGCE Ordinary Level - undefined
Presbyterian Secondary School
MankonSkills
Windows
macOS
Linux
LAN/WAN
TCP/IP
DNS
DHCP
VPN
Active Directory
Office 365
ServiceNow
Remote Desktop
Endpoint Protection
Firewall Configuration
Data Backup & Recovery
IT Support & Troubleshooting
Hardware & Software Installation
Network Administration & Security
Windows & Mac OS Support
Active Directory & Office 365
VPN & Remote Desktop Support
IT Security & Data Protection
Customer Service & Communication
Printer & Peripheral Device Management
Monitoring and Evaluation
Certification
SQL & Relational Database | Simplilearn
Accomplishments
- Reduced system downtime by 30% through proactive troubleshooting and preventive maintenance.
- Improved network performance by 20% through strategic system optimizations and regular maintenance.
- Resolved 95% of hardware and software issues on the first attempt using expert troubleshooting techniques.
- Boosted operational efficiency by 25% through proactive maintenance and upgrades of IT systems.
- Enhanced IT security by implementing user access controls and conducting regular vulnerability assessments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Arabic
Elementary (A2)
Timeline
IT Support Specialist
Rubbama Transport and General Contracting
11.2024 - Current
SQL & Relational Database | Simplilearn
09-2024
Data Analysis & Visualization with Python | IBM Developer Skills Network (Simplilearn)
08-2024
Project Management in Global Health | University of Washington
10-2022
Monitoring and Evaluation in Global Health | University of Washington
07-2022
Learning Data Analytics | LinkedIn Learning
08-2021
IT Support Specialist
CBCHS HIV-Free Zone 1 Project @PEPFAR Sponsored Through CDC ATLANTA
10.2020 - 01.2025
DATA CLERK/ QI OFFICER
CBCHS HIV-Free Zone 1 Project @PEPFAR Sponsored
07.2020 - 01.2025
ICT Teacher
Bishop Rogan College
02.2020 - 06.2020
IT Technician & Support Staff
Catholic Education Secretariat
10.2019 - 03.2020
Secretarial Duties
CAMEROON G.C.E BOARD
07.2017 - 07.2019
Bachelor In Technology - Computer Networks and System Maintenance
University of Bamenda
01.2017 - 04.2019
IT Support Intern
Cameroon Development Corporation (CDC)
06.2016 - 08.2016
Computer Engineering - Hardware Maintenance
HIBMAT University Institute of Buea
01.2016 - 04.2017
GCE Advanced Level - undefined
National Comprehensive High School
GCE Ordinary Level - undefined
Presbyterian Secondary School