Boiken Meta
Abu Dhabi
Summary
As the dynamic leader overseeing the Outlets of the F&B Department and events, allow me to introduce myself! With extensive experience in the industry, I bring a wealth of expertise to the table. My notable accomplishments include adeptly managing high-profile events, surpassing customer expectations, and fostering outstanding team performance. My key qualities encompass visionary leadership, adept problem-solving, and exceptional multitasking abilities. Equipped with skills in strategic planning, customer service excellence, and operational efficiency, I'm poised to elevate your dining experience to unprecedented levels. Prepare yourself for a culinary adventure unlike any other!
Overview
15
15
years of professional experience
Work History
F&B Outlets Manager
Th8 Palm Hotel Vignette Collection
2023.10 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
(Acting) F&B Operations Manager
Saadiyat Beach Club
2022.12 - 2023.10
- Direct overall F&B operations for multiple high-end beach clubs, ensuring flawless execution of food and beverage services and consistent excellence across all outlets
- Successfully manage and oversee operations for three thriving restaurants and a range of high-profile events, single-handedly assuming full responsibility without a second person in charge
- Implement strategic operational strategies and best practices, resulting in significant cost savings and increased revenue for all F&B outlets
- Lead and mentor a diverse team of F&B supervisors, chefs, bartenders, and servers, fostering a culture of exceptional service and providing ongoing training and performance feedback
- Spearhead menu planning and product sourcing initiatives, collaborating with talented chefs to create innovative dishes using premium, fresh ingredients
- Maintain stringent adherence to health and safety standards, overseeing inspections and swiftly implementing corrective actions when necessary
- Utilize sales data and customer feedback to identify trends and opportunities, implementing targeted changes to enhance guest satisfaction and drive revenue growth
- Collaborate closely with senior management and department heads to develop and execute impactful marketing and promotional campaigns, resulting in increased footfall and revenue
- Skillfully negotiate contracts with suppliers and vendors, ensuring cost-effective procurement of all F&B-related products and services
- Cultivate and nurture relationships with key stakeholders, including vendors, suppliers, and regulatory agencies, to ensure full compliance with relevant laws and regulations.
- Maintained positive online reputation by addressing guest concerns promptly, resulting in an increased number of positive reviews on popular review platforms.
- Oversaw financial reporting processes including budgeting, forecasting, P&L analysis to ensure optimal fiscal performance of F&B operations.
- Boosted employee morale through recognition programs, team-building activities, and opportunities for professional growth.
- Implemented employee cross-training initiatives to promote flexibility in staff scheduling, improved productivity levels, and provided growth opportunities for team members.
- Maximized seating capacity by designing an efficient floor plan that accommodated various group sizes while maintaining a comfortable atmosphere for guests.
- Streamlined F&B operations by implementing efficient inventory management systems and staff scheduling procedures.
Assistant Operations Manager
Saadiyat Beach Club
2020.06 - 2022.12
- Developed and maintained comprehensive operational guidelines for the entire staff
- Oversaw and managed operational costs, identified potential risks, and conducted audits to ensure compliance
- Played a key role in interviewing, recruiting, training, evaluating performance, and making decisions regarding promotion and termination
- Collaborated closely with the Director of Operations to address various operational issues and spearhead promotional activities
- Evaluated existing operational strategies, identified areas for improvement, and provided recommendations for enhanced efficiency
- Generated insightful operational reports for management, providing valuable insights and data-driven recommendations
- Ensured seamless and efficient operations across all aspects of the business
- Led and managed successful events, including the pre-opening of our new beach venues, Soul Beach and 8ai Beach.
Food and Beverage Supervisor
Saadiyat Beach Club
2019.10 - 2020.06
VIP Pool Butler/Head Waiter
Saadiyat Beach Club
2019.04 - 2019.10
Room Service
Grand Mercure Bahrain
2017.06 - 2019.04
Bartender
Miraluna Kiotari Bay
2009.03 - 2015.11
Education
Undergraduate - Bachelor of Teaching
UNIVERITETI ALEKSANDER XHUVANI
Albania, Elbasan07.2026
High School Diploma -
Xhovalin Daka
ALbania06.2012
Skills
- Critical thinking and problem solving
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Teamwork
- Effective Time Management
- Adaptability
- Multitasking Skills
- Leadership Skills
- Verbal and written communication
- Staff Training and Development
- Operations Management
- Budget Control
- Managing Operations and Efficiency
- MS Office
Languages
Greek
Upper intermediate (B2)
Italian
Upper intermediate (B2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Albanian
Bilingual or Proficient (C2)
Hobbies:
- Sports
- Football
- Paddle Tennis
- Swimming
- Travelling
Timeline
F&B Outlets Manager
Th8 Palm Hotel Vignette Collection
2023.10 - Current
(Acting) F&B Operations Manager
Saadiyat Beach Club
2022.12 - 2023.10
Assistant Operations Manager
Saadiyat Beach Club
2020.06 - 2022.12
Food and Beverage Supervisor
Saadiyat Beach Club
2019.10 - 2020.06
VIP Pool Butler/Head Waiter
Saadiyat Beach Club
2019.04 - 2019.10
Room Service
Grand Mercure Bahrain
2017.06 - 2019.04
Bartender
Miraluna Kiotari Bay
2009.03 - 2015.11
Undergraduate - Bachelor of Teaching
UNIVERITETI ALEKSANDER XHUVANI
High School Diploma -
Xhovalin Daka
Similar Profiles
Ajay TedduAjay Teddu
Housekeeping Room Attendant at IFA COMPANY,Fairmont The Palm Hotel & Th8 HotelHousekeeping Room Attendant at IFA COMPANY,Fairmont The Palm Hotel & Th8 Hotel
Abdallah IbrahimAbdallah Ibrahim
Reservations and Revenue In Charge at Melia Desert Palm, Member of Melia CollectionReservations and Revenue In Charge at Melia Desert Palm, Member of Melia Collection
NAZRUL BhuiyanNAZRUL Bhuiyan
Chef De Partie at Hotel X Toronto By Library Hotel CollectionChef De Partie at Hotel X Toronto By Library Hotel Collection