Boiken Meta
Abu Dhabi
Summary
As the dynamic leader overseeing the Outlets of the F&B Department and events, allow me to introduce myself! With extensive experience in the industry, I bring a wealth of expertise to the table. My notable accomplishments include adeptly managing high-profile events, surpassing customer expectations, and fostering outstanding team performance. My key qualities encompass visionary leadership, adept problem-solving, and exceptional multitasking abilities. Equipped with skills in strategic planning, customer service excellence, and operational efficiency, I'm poised to elevate your dining experience to unprecedented levels. Prepare yourself for a culinary adventure unlike any other!
Overview
15
15
years of professional experience
Work History
F&B Outlets Manager
Th8 Palm Hotel Vignette Collection
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
(Acting) F&B Operations Manager
Saadiyat Beach Club
12.2022 - 10.2023
- Direct overall F&B operations for multiple high-end beach clubs, ensuring flawless execution of food and beverage services and consistent excellence across all outlets
- Successfully manage and oversee operations for three thriving restaurants and a range of high-profile events, single-handedly assuming full responsibility without a second person in charge
- Implement strategic operational strategies and best practices, resulting in significant cost savings and increased revenue for all F&B outlets
- Lead and mentor a diverse team of F&B supervisors, chefs, bartenders, and servers, fostering a culture of exceptional service and providing ongoing training and performance feedback
- Spearhead menu planning and product sourcing initiatives, collaborating with talented chefs to create innovative dishes using premium, fresh ingredients
- Maintain stringent adherence to health and safety standards, overseeing inspections and swiftly implementing corrective actions when necessary
- Utilize sales data and customer feedback to identify trends and opportunities, implementing targeted changes to enhance guest satisfaction and drive revenue growth
- Collaborate closely with senior management and department heads to develop and execute impactful marketing and promotional campaigns, resulting in increased footfall and revenue
- Skillfully negotiate contracts with suppliers and vendors, ensuring cost-effective procurement of all F&B-related products and services
- Cultivate and nurture relationships with key stakeholders, including vendors, suppliers, and regulatory agencies, to ensure full compliance with relevant laws and regulations.
- Maintained positive online reputation by addressing guest concerns promptly, resulting in an increased number of positive reviews on popular review platforms.
- Oversaw financial reporting processes including budgeting, forecasting, P&L analysis to ensure optimal fiscal performance of F&B operations.
- Boosted employee morale through recognition programs, team-building activities, and opportunities for professional growth.
- Implemented employee cross-training initiatives to promote flexibility in staff scheduling, improved productivity levels, and provided growth opportunities for team members.
- Maximized seating capacity by designing an efficient floor plan that accommodated various group sizes while maintaining a comfortable atmosphere for guests.
- Streamlined F&B operations by implementing efficient inventory management systems and staff scheduling procedures.
Assistant Operations Manager
Saadiyat Beach Club
06.2020 - 12.2022
- Developed and maintained comprehensive operational guidelines for the entire staff
- Oversaw and managed operational costs, identified potential risks, and conducted audits to ensure compliance
- Played a key role in interviewing, recruiting, training, evaluating performance, and making decisions regarding promotion and termination
- Collaborated closely with the Director of Operations to address various operational issues and spearhead promotional activities
- Evaluated existing operational strategies, identified areas for improvement, and provided recommendations for enhanced efficiency
- Generated insightful operational reports for management, providing valuable insights and data-driven recommendations
- Ensured seamless and efficient operations across all aspects of the business
- Led and managed successful events, including the pre-opening of our new beach venues, Soul Beach and 8ai Beach.
Food and Beverage Supervisor
Saadiyat Beach Club
10.2019 - 06.2020
VIP Pool Butler/Head Waiter
Saadiyat Beach Club
04.2019 - 10.2019
Room Service
Grand Mercure Bahrain
06.2017 - 04.2019
Bartender
Miraluna Kiotari Bay
03.2009 - 11.2015
Education
Undergraduate - Bachelor of Teaching
UNIVERITETI ALEKSANDER XHUVANI
Albania, Elbasan07.2026
High School Diploma -
Xhovalin Daka
ALbania06.2012
Skills
- Critical thinking and problem solving
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Teamwork
- Effective Time Management
- Adaptability
- Multitasking Skills
- Leadership Skills
- Verbal and written communication
- Staff Training and Development
- Operations Management
- Budget Control
- Managing Operations and Efficiency
- MS Office
Languages
Greek
Upper intermediate (B2)
Italian
Upper intermediate (B2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Albanian
Bilingual or Proficient (C2)
Hobbies:
- Sports
- Football
- Paddle Tennis
- Swimming
- Travelling
Timeline
F&B Outlets Manager
Th8 Palm Hotel Vignette Collection
10.2023 - Current
(Acting) F&B Operations Manager
Saadiyat Beach Club
12.2022 - 10.2023
Assistant Operations Manager
Saadiyat Beach Club
06.2020 - 12.2022
Food and Beverage Supervisor
Saadiyat Beach Club
10.2019 - 06.2020
VIP Pool Butler/Head Waiter
Saadiyat Beach Club
04.2019 - 10.2019
Room Service
Grand Mercure Bahrain
06.2017 - 04.2019
Bartender
Miraluna Kiotari Bay
03.2009 - 11.2015
Undergraduate - Bachelor of Teaching
UNIVERITETI ALEKSANDER XHUVANI
High School Diploma -
Xhovalin Daka
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