Bola Nicola
Assistant Manager
Abu Dhabi
Summary
Proactive and meticulous Assistant Manager with over 14 years of experience in Hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
2
2
Languages
Work History
Food and Beverage Operational Assistant
National Corpration For Tourism &Hotels
Abu Dhabi
07.2019 - Current
- Managing Food and beverage operations within budget and to the highest standard
- Design Exceptional menus, purchase goods and continuously make necessary improvements
- Checking goods from the supplier as per the HACCP system
- Improve staff performance through training, Plan and coordinate all aspects of catering, including meeting with clients, service activities, sanitation, and fiscal responsibilities
- Work with management and staff to ensure cost effective pricing and generate positive revenue from events
- Managing staff during all aspects of catered events to ensure high quality service standards and presentations are met
- Meet with clients to coordinate event-specific details and special requests and develop plan to fulfill or exceed client’s expectations
- Use information on function sheets to coordinate food and beverage services for scheduled events
- Provide and communicate a layout diagram of catering events, including details of table service
- Maintain high sanitation and safety and high level of food safety standards in all catering storage rooms and other catering areas
- Control all labor schedules in accordance with budgeted costs
- Acquire and maintain knowledge of current food and catering trends, maintain proper stock level of all catering equipment, assist with hiring, training, evaluating, and managing of all catering staff, including completing staff schedules, and providing information about catering events to staff related duties as assigned.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restaurant Manager& Royal and VIP Head Butler
Rixos Premium Seagate
Sharm el shikh
05.2018 - 05.2019
- To run breakfast and dinner operation with a team of thirty-five service staff with a total capacity of 250 seats, handle any guests complain according to the company standard by offering reasonable solutions
- Managing creating training program to all staff to make them capable in doing their work assignments properly, in addition to our daily operation, achieve Food & Beverage goals and standard under food safety rules.
- Successfully and consistently meet and exceed guest’s expectations.
- Managing all the diplomatic meeting with team
- Operating procedures for all serving the royal family of
- KSA during their stay at our resort as well the VIP guest as Head butler .
- Royal family VIP guest under my leading team responsibility
- Overall responsibility for directing the daily operations of the restaurant.
Asst. Restaurant Manager(Acting Restaurant Manager)
Steigenberger Al Cazar Resort Sharm El Sheikh. French, Italian Restaurant
Sharm El Shikh
06.2017 - 04.2018
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Designed and implemented strategies to reduce costs and waste.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of up to 14 restaurant staff, maintaining exceptional customer service and quality standards.
- Created and maintained detailed financial records and reports to inform future strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Captain
SAVOY Hotels & SOHO Squire. Steak House Restaurant, Teppanyaki & Sushi Restaurant, Sharm B Sheikh
Sharm El shikh
01.2014 - 06.2017
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
Waiter
Marriott Renaissance
Sharm El shikh
01.2011 - 05.2014
EI-Farana Reef - Sharm El
Sheikh
01.2009 - 01.2010
Education
Industrial Diploma -
Salamon Indeustrial
Mansoura 01.2005 - 04.2008
Skills
COMPUTER SKILLS Micro Soft Office Opera, Micros
Menu memorization
Patient care
Hospital operations
Safe food handling
Teamwork and Collaboration
Attention to Detail
Problem-Solving
Excellent Communication
First Aid/CPR
Planning and Coordination
Plates presentation
Quality control
Operations management
Coaching and mentoring
Business planning
Schedule optimization
Business Development
Budgeting
Sales and marketing
Accomplishments
- Planning the daily operation for patient service with a well-defined structure
- Standards driven by SSMC MAYO
- Royal and VIP suites
- Four hundred In Patients & twenty-five outpatients departments
- High regulatory requirements (ADFCA & JCIA)
- Menu Planning
- Monthly Budgeting
Certification
Ready,Set,Gol Resolve Certificate.
Additional Information
- Nationality:, Driving License : UAE
Timeline
Food and Beverage Operational Assistant
National Corpration For Tourism &Hotels
07.2019 - Current
Restaurant Manager& Royal and VIP Head Butler
Rixos Premium Seagate
05.2018 - 05.2019
Asst. Restaurant Manager(Acting Restaurant Manager)
Steigenberger Al Cazar Resort Sharm El Sheikh. French, Italian Restaurant
06.2017 - 04.2018
Captain
SAVOY Hotels & SOHO Squire. Steak House Restaurant, Teppanyaki & Sushi Restaurant, Sharm B Sheikh
01.2014 - 06.2017
Waiter
Marriott Renaissance
01.2011 - 05.2014
EI-Farana Reef - Sharm El
01.2009 - 01.2010
Industrial Diploma -
Salamon Indeustrial
01.2005 - 04.2008