Summary
Overview
Work history
Education
Skills
LANGUAGES
INTERESTS
Timeline
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Bomin John

Bomin John

Dubai,United Arab Emirates

Summary

Customer-focused sales and service professional with over 8 years of experience in relationship building, revenue growth, and process improvement. Expertise in utilizing analytical skills in Excel, SQL, and data visualization to inform data-driven decisions. Proven track record of enhancing brand loyalty, improving sales results, and streamlining processes to achieve successful customer service outcomes.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Service Coordinator

Harshad Group
Dubai, UAE
2025.01 - 2026.02
  • Directed daily operations by coordinating technician schedules and optimizing routes for timely customer service.
  • Managed inbound service requests through phone and email, accurately logging details in CRM system to enhance service delivery.
  • Oversaw maintenance of service activity records and parts usage, facilitating accurate quotations and billing processes.

Customer Support Specialist

Nathan & Nathan
Dubai, UAE
2024.12 - 2025.01
  • Assisted with daily and weekly maid bookings using internal CRM tools.
  • Collaborated with sales team to match appropriate maids for each booking.
  • Informed customers about product features and self-service options to minimize repeated contacts.
  • Followed up with customers to ensure resolution of issues and satisfaction with support provided.

Customer Service Executive

BLS International Services- Spain Operations
Dubai, UAE
2022.09 - 2024.11
  • Assisted customers with phone calls and e-mails regarding appointments, documentation, and Schengen visa inquiries.
  • Addressed complaints and problems empathetically and efficiently, ensuring quality support.
  • Handled challenging customer interactions calmly, contributing to a maintained customer satisfaction score of 95%.

Education

Aircraft Maintenance Engineering - Mechanical Engineering

Star Aviation Academy
Gurgaon, India
2013.01 - 2016.01

DATA ANALYST

Learners Point Academy
Dubai

Skills

  • Data Cleaning
  • Data Visualization
  • Microsoft Office
  • Reporting & Dashboard Creation
  • Multi-Tasking
  • Strong Decision Maker
  • Quick Learner
  • Customer Handling
  • Communication Skills

LANGUAGES

English - Full Professional Proficiency
Hindi - Native or Bilingual Proficiency
Malayalam - Native or Bilingual Proficiency

INTERESTS

Reading, Travelling, Music, Cricket, Fitness

Timeline

Service Coordinator

Harshad Group
2025.01 - 2026.02

Customer Support Specialist

Nathan & Nathan
2024.12 - 2025.01

Customer Service Executive

BLS International Services- Spain Operations
2022.09 - 2024.11

Aircraft Maintenance Engineering - Mechanical Engineering

Star Aviation Academy
2013.01 - 2016.01

DATA ANALYST

Learners Point Academy
Bomin John