Microsoft Windows Servers
BONIFACE DOMINIC
Regional Technical Lead
Dubai,DU
Summary
Talented Technical Lead/Technical Project Manager adept at integrating resources into business operations and developing innovative technical solutions to diverse issues. Strong history of managing highly effective teams to execute complex projects within stringent timeframes. Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Successful at leading both internal and external teams to accomplish challenging objectives. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
20
20
Certifications
3
3
Languages
Work History
Regional Technical Lead
QPC Solutions
Dubai, UAE, UAE
2015.07 - Current
- Determining project requirements and developing work schedules for the team
- Delegating tasks and achieving daily, weekly, and monthly goals
- Liaising with team members, management, and clients to ensure projects are completed to standard
- Liaise with project managers for multiple project activities, resources, equipment, and submission of RFQ’s and PO’s
- Liaise between management and the project teams regarding the project plan, resources, deployment, and project execution
- Report client on deliverable completion and manage all financial aspects related to the projects
- Liaise with the technical project team to define and verify the scope and discuss, propose and recommend technical solutions
- Manage all incoming and outgoing project documentation
- Direct and manage day-to-day project development from beginning to the end
- Define and review project scope, goals, and deliverables that support business goals as stated in key agreements (e.g
- Statement of Work) in collaboration with senior management objectives
- Monitoring/reporting progress based on data analysis, risk assessment, and proposing schedule changes
- Investigate, recommend, and provide training on project management tools
- Delegate tasks and responsibilities to appropriate personnel
- Provide deployment/training activity specifications to be included in Statements of Work
- Identifying risks and forming contingency plans as soon as possible
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
- Keeping up to date with industry trends and developments
- Updating work schedules and performing troubleshooting as required
- Motivating staff and creating a space where they can ask questions and voice their concerns
- Being transparent with the team about challenges, failures, and successes
- Writing progress reports and delivering presentations to the relevant stakeholders
- Project management which includes liaising with the customers, partners, vendors/ align the resources/ planning the phases of the project/ communicating with the technical team for the completion of project and make sure the delivery of a project within the approved SOW and plan
- Application support administrator who is responsible for Installing, Troubleshooting of Customer care solutions like AWFOS from AVAYA, Qfiniti from OpenText, ININ from Genesys etc
- Leader to the technical support team who assigns engineers to the service requests and helps in troubleshoot the issue
- Managing Service desk requests and Change requests and work towards the completion within the SLA period
- Working with customers in implementing WFO/WFM solutions and prepare technical documentation including Scope of Work, Test cases, As built etc
- Give training to new customers on the solutions implemented
- Performing IT Operations non-functional testing (eg:Database,Web Services etc) in Contact center applications to identify the impact on customers and work towards minimizing the impact
- Liaising with the customers and partners during project implementation
- Managing and assigning proper resources for the new projects.
Network Engineer
Al Fahad Smart Systems
Abu Dhabi, UAE, UAE
2012.07 - 2015.07
- Responsible for installing, configuring, and administrating MS-Windows Servers and Client Operating Systems.
• Installation, troubleshooting and administering Active directory which includes creation of new Active Directory users, assigning access privileges, file sharing etc.
• Responsible for installing, updating and monitoring the Anti-Virus software in all the systems in the company, also monitoring the License status.
• Installing software like MS Office Professional, Visual Studio, SQL, Adobe Professional softwares also installation of Network printers and Network scanners.
• Network Admin who configure / manages Cisco Router, VPN, VLAN, Cisco Switches and Desktop Support.
• Configuring Fortinet firewall.
• Installation, calibration and commissioning of the ROADWAYS CAMERAS and CCTV,PTZ cameras.
• Installation and maintenance of LICENSE PLATE RECOGNISOR cameras.
• Installation and configuration of SECURED VIDEO CABINET.
• Create IT Security Policy for the organization.
• Design computer network layout and configuring, troubleshooting Cisco Routers and Switches.
• Maximized the system and Network integrity in terms of regular Hardware maintenance and supervision.
• Implements Time-Attendance and Payroll system developed.
• Install, configure, monitor and manage network infrastructure such as switches and routers, and diagnoses problems and troubleshooting Internet access issues.
• Respond to individual users’ difficulties with computer systems, provide instructions and sometimes training, and diagnose and solve common problem.
• Responsible for regular backing up and verifying backed up data.
• Installation and up gradation of Hardware and deployment of application software.
• Troubleshooting technical issues surrounding e-mail, internet connections and hardware/peripherals.
• LAN Connectivity issues, like port security issues, adding to proper VLAN etc.
• Virtualization using VM WARE.
System Administrator
National Papers and Chemicals
Kochi, India, India
2010.07 - 2012.05
- Responsible for installing, configuring, and administrating MS-Windows Servers and Client Operating Systems.
• Installation, troubleshooting and administering Active directory which includes creation of new Active Directory users, assigning access privileges, file sharing etc.
• Responsible for installing, updating, and monitoring the Anti-Virus software in all the systems in the company, also monitoring the License status.
• Installing software like MS Office Professional, Visual Studio, SQL, Adobe Professional softwares also installation of Network printers and Network scanners.
• Network Admin who configure / manages Cisco Router, VPN, VLAN, Cisco Switches and Desktop Support.
• Design computer network layout and configuring, troubleshooting Cisco Routers and Switches.
• Maximized the system and Network integrity in terms of regular Hardware maintenance and supervision.
• Implements Time-Attendance and Payroll system developed.
• Install, configure, monitor and manage network infrastructure such as switches and routers, and diagnoses problems and troubleshooting Internet access issues.
• Respond to individual users’ difficulties with computer systems, provide instructions and sometimes training, and diagnose and solve common problem.
• Responsible for regular backing up and verifying backed up data.
• Installation and up gradation of Hardware and deployment of application software.
• Troubleshooting technical issues surrounding e-mail, internet connections and hardware/peripherals.
• LAN Connectivity issues, like port security issues, adding to proper VLAN etc.
• Virtualization using VM WARE.
Education
Bachelor of Technology - Information Technology
Chaudhary Charan Singh University
2006.06 - 2010.05
Skills
Leadership and team building
Planning leadership
Project planning and development
Project Management
Adaptability and multi-tasking
Team Management
IT Management
Accomplishments
- Successfully met all project deadlines for 5 years in a row.
- Built 2 new project teams by successfully completing all human resource and support functions.
- Met an almost impossible deadline, by working through weekends.
- Led the application implementation team to complete a project without the help of principal vendor and thus saved 83K AED for the company.
- Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
- Honored with appreciation from Group MD for the efforts in achieving the project milestones.
Certification
PMP- Project Management Professional [Certification Number: 3190811]
Affiliations
- Project Management Institute
- APMG International
- Microsoft
- Cisco
- Avaya
- OpenText
Software
Miscrosoft Desktops
Microsoft Office
Microsoft Project
Projeto
Opentext WFO
Avaya AWFOS
Additional Information
• Nationality: Indian
• Date of birth: 10 November 1988
• Marital Status: Married
• Passport No: L6956708
• Date of expiry: 22/01/2024
• Visa Status: Employment Visa- Free zone
Timeline
PMP- Project Management Professional [Certification Number: 3190811]
2021-12
ITIL V3 [certification ID : ITIL/MY793217]
2015-11
Regional Technical Lead
QPC Solutions
2015.07 - Current
Network Engineer
Al Fahad Smart Systems
2012.07 - 2015.07
System Administrator
National Papers and Chemicals
2010.07 - 2012.05
Bachelor of Technology - Information Technology
Chaudhary Charan Singh University
2006.06 - 2010.05