Hi, I’m
Bonsy Poulose
Sharjah,Sharjah
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking employee enthusiastic about learning sales and customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
years of professional experience
1
Certification
Work History
Elitser Technologies
IT Sales Consultant
01.2023 - Current
Job overview
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased overall revenue 20% from IT sales through effective salesmanship and great negotiation skills
HCL Technologies
IT Support Engineer
07.2014 - 01.2016
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to all technical support needs.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Education
Karunya University India
B. Tech from Computer Science
05.2014
Oxford India
No Degree from British English Certification
03.2013
Skills
- Sales initiatives
- Sales abilities
- Sales pitching
- Order initiation
- Initiative
- Ability to understand Company requirements and pitching accordingly
Certification
- BEC ( British English Certification) GRADE A
- Ethical Hacking - One day Training Certification
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Timeline
IT Sales Consultant
Elitser Technologies
01.2023 - Current
IT Support Engineer
HCL Technologies
07.2014 - 01.2016
Karunya University
B. Tech from Computer Science
Oxford
No Degree from British English Certification
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