BORIS AKOIJAM
Summary
Accomplished Patient Admin Coordinator recognized for enhancing patient satisfaction and optimizing clinic operations. Experienced in staffing, cost control, and compliance, ready to support strategic initiatives that elevate patient care and clinic efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Admin Coordinator
Mediclinic Middle East
05.2024 - Current
- Manage daily clinic operations, ensuring efficient patient flow and optimal resource use.
- Supervise a team of 6 healthcare administrators, providing guidance, training, and performance reviews.
- Develop and implement policies to maintain compliance with healthcare regulations.
- Oversee clinic revenue targets, expense tracking, and cost-control measures.
- Monitor and improve patient satisfaction scores through feedback analysis and service enhancements.
- Supported the clinic director in operational oversight, staff scheduling, and quality control.
- Handled patient complaints professionally, ensuring swift resolution.
- Coordinated with external and internal stakeholders to achieve goals and targets.
Patient Administrator
Mediclinic Middle East
Dubai
08.2019 - 04.2024
- Managed patient registration, appointments, and billing processes.
- Maintained confidentiality of patient records and handled sensitive information with discretion.
- Provided excellent customer service, ensuring a welcoming environment for patients.
- Served as acting patient admin coordinator.
- Multiple projects on maintaining KPI and improving up to 70% from previous results.
Front Desk Associate l Team Leader
Thumbay Hospital
Sharjah
05.2017 - 07.2018
- Managed patient registration, appointments, insurance, and billing processes.
- Maintained confidentiality of patient records and handled sensitive information with discretion.
- Provided excellent customer service, ensuring a welcoming environment for patients.
Education
MBA - Finance
Amity University
India11-2015
Skills
- Clinic Operations Management
- Staff Leadership & Training
- Patient Experience Enhancement
- Healthcare Regulations & Compliance (DHA, JCI, MCME)
- Cost control
- Scheduling & Resource Allocation
- Electronic Medical Records (EMR) Systems
- Conflict Resolution & Problem-Solving
- Quality Improvement Initiatives
- Revenue oversight
Affiliations
- KPI project in patient registrations and managing cash outstanding, with more than 70% improvement from the previous year, received an award at the end of the project
- Leading multiple projects within the current role, such as opportunity projects that reduce wasteful processes and maternity projects that trace and enhance the patient journey from pregnancy to birth
- Active committee member of SLT, Facility Management, patient experience, and Patient safety and quality control for our cluster.
Accomplishments
- Leading the KPI project in the unit resulted in a 70% increase efficiency compared to previous years (2020)
- Leading the team in the absence of the unit supervisor and remote support from the clinic manager for 7 months (2023)
- Leading the team in the front office and delivering performance more than expected (2018)
Certification
- Career Essentials in Business Analysis by Microsoft and LinkedIn
- Managing Data with Microsoft 365
- Communicating with Emotional Intelligence
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Patient Admin Coordinator
Mediclinic Middle East
05.2024 - Current
Patient Administrator
Mediclinic Middle East
08.2019 - 04.2024
Front Desk Associate l Team Leader
Thumbay Hospital
05.2017 - 07.2018
MBA - Finance
Amity University
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